Assistant Front Office Manager - DoubleTree by Hilton Hotel Cedar Rapids Convention Complex at Hilton Global in CEDAR RAPIDS, Iowa

Job Description:

The Doubletree by Hilton Cedar Rapids, located in downtown features 267 guest rooms and next to the convention center.

They are looking for an amazing and charismatic Assistant Front Office Manager to join their team! The ideal candidate will have 1+ years of supervisory or management experience, is great at problem solving, loves leading a successful team, and wants to grow their career within the hospitality industry! This person will mainly work the PM shifts from 3pm-11:30pm and weekend availability.

This position will report to the Front Office Manager and help oversee a team of 20 team members within the front desk and bell staff.In this role the Assistant Front Office Manager is active at the front desk duringshifts as needed, assist with training and maintaining a high level of guest service and is a part of the administrative duties of the department along with acting as hotel Manager on Duty when needed.

To learn more about the Doubletree Cedar Rapids, please visit their website at DoubleTree by Hilton Cedar Rapids Iowa - Downtown Hotel

What will I be doing?

As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
• Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Complimentary team member lunch
• Complimentary parking
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportiveparental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*Please note, benefits may vary depending on the classification and union status of the position.

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