Customer Service Advocate at Sagility LLC in Austin, Texas

Job Description:

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Customer Service Advocates provide Outreach Services via telephonic and other engagement channels which include SDOH screening completion. Referrals to clients' in-house clinical team based on SDOH findings, medication adherence, AWV scheduling, and flu vaccine gap scheduling. Customer Service Advocates will document all Inbound and Outbound Inquiries according to client direction. Customer Service Advocates will answer and resolve inbound telephone calls from Customers resulting from attempts to conduct Outreach Services made by Vendor Customer Service Advocates via telephone or other company-approved engagement channels. Customer Service Advocates will take appropriate action to resolve Inbound and Outbound Inquiries according to Company direction. In addition, The Customer Service Advocates will maintain a professional, courteous, and positive demeanor when interacting with telephonic customers. If additional questions arise that are out of scope for this engagement the Customer Service Advocate will transfer the customer to the appropriate client area for assistance.

Job title:

Customer Service Advocate

Job Description:

Sagility is a global leader in business process management and optimizing the member/patient experience. Sagility combines technology-powered services with decades of Healthcare domain expertise to drive positive outcomes.

Join Our Team and S.O.A.R!

S-Spark Curiosity O- One Team, One Direction A- Action for Results, R- Right by Right Purpose

We pride ourselves on shaping careers. We have immediate openings for Bilingual Spanish Customer Service Advocate. Our customer service advocates are instrumental in the success of Sagility. Good customer service starts with a human touch, our representatives provide the touch and are the eyes and ears of our business.

Benefits of working with Sagility include:

• $19.00/hr  




• Performance incentives




• Paid training within a state-of-art video training environment




• A comprehensive health plan after 90 days of employment




• Employee wellness and engagement programs




• A Real opportunity to grow your career - 90% of our Leaders started their career as a Customer Service Representative

 Responsibilities:

• Outbound assessment calls


• Knowledge and experience in accessing community resources to help customers with basic needs


• 1 - 3 years experience preferred


• Excellent communication and interpersonal skills with a focus on customer service


• Ability to adapt to change and problem-solve


• Strong time management and organization skills with an ability to set priorities in a fast-paced environment


• Ability to utilize and navigate multiple technology systems


• Knowledge of managed care preferred

What we are looking for:

The ideal Sagility candidate will possess the following characteristics: 

• Unwavering commitment to giving perfect effort




• Punctual and dedicated




• Thrives in a fast-paced environment




• Comfortable navigating between various applications on a computer




• Drive to exceed the callers’ expectation




• Build current skillset




• Must have a positive attitude




• The belief that teamwork is crucial to being successful




• Previous healthcare experience is a plus.




• Previous call center experience is a plus

Requirements:

• 18 years of age or older




• High School Diploma or equivalent




• Medical Terminology (previous experience in health care setting, medical assistant)




• Strong empathy and engagement skill required




• Reliable Attendance-No Missed Time in First 90 days




• Ability to type 25 wpm




• Proven oral and written communication skills




• Comfort with desktop computer system




• Hardwired internet connection with speeds greater than 10MB Upload and 25MB Download




• Secure, private work area at home




• Flexibility in schedule availability-Hours of Operation Monday-Friday 8am to 6pm CST

An Equal Opportunity Employer/Vet/Disability

Location:

Work@Home Texas (CST)United States of America

Apply Now