Office Manager at Avance Care PA in Raleigh, North Carolina

Job Description:

Who are we?
Avance Care is in the business of improving the standard of healthcare. By offering specialized, accessible, cost-effective healthcare services, we keep our patients at the center!

Role Description
Our Office Managers oversee all aspects of the clinic operation by ensuring 24/7 patient, staff, and provider satisfaction and maintaining all Avance Care quality standards.

Core Responsibilities

Ensure employees are following Avance Care Policies and Procedures and acting in a way that represents the company in the best light to patient
Act as a liaison between the corporate office, clinic team, and any other outside entity to ensure all communications and workflow changes are relayed clearly
Supervise all staff daily to ensure proper procedures are followed
Recruit, interview, train, counsel, coach, discipline, and terminate employees
Schedule employees, oversee vacation requests, and ensure shift coverage
Resolve all conflicts at the location with the assistance of other parties when necessary
Advise practice owner on all non-routine matters, especially maters of significant progress, problems, and potential problems
Address patient/employee complaints in a timely manner with tact and compassion and alerting other parties when necessary
Ensure HIPAA and OSHA compliance
Conduct bi-annual employee evaluations
Document and track employee violations of job responsibilities
Maintain employee files
Order and maintain medical/office/vaccine supply inventory
Conduct staff meetings to share information and communicate on company issues
Maintain the front and back-office desk areas in an organized, orderly fashion
Ensure front-end collections (deductibles, patient balances, co-pays, etc.) are collected
Ensure exam/treatment rooms are stocked and medical supplies are not outdated
Ensure timely prior authorizations are carried out
Balance the cash register and ensures all credit card payments are accurate
Coordinate coverage for all employees during callouts and emergency situations
Accomplish all tasks as assigned or become necessary

Qualifications

Minimum of Associates Degree with 2-3 years of experience in medical office supervision or 5 years of relevant experience, required
Bachelors or Masters degree in Health or Business Administration, Healthcare Management, or related, preferred
One of the following certifications, preferred:

Certified Nursing Assistant I or II (CNA)
Emergency Medical Technician (EMT - Basic)
Licensed Practical Nurse (LPN)
Graduate of Medical Assisting Program (MA)
Certified Medical Assistant (CMA)
Registered Medical Assistant (RMA)

What are we looking for?

Excellent verbal and written communication
Confidentiality
Strong computer skills
Strong attention to detail
Team player
Efficient time management and workload prioritization
Strong multi-tasking skills
Leadership skills
Strong customer service skills
Strong interpersonal skills
Ability to inspire and motivate
Knowledge of common medical terminology

Schedule

Monday to Friday