Pharmacy Technician Supervisor at Massachusetts General Hospital(MGH) in Boston, Massachusetts

Job Description:

We're offering a generous sign-on bonus of $3,000.00 to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process.



Sign-On Agreement Terms

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  12-month work commitment
  


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  Half payment distribution after 90 days of hire and remaining 50% at one year of hire.
  


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  Agreement authorizes repayment if work commitment not fulfilled
  


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  No eligibility for internal transfers, individuals who have already accepted offers or internal employees of Mass General Brigham system
  

GENERAL SUMMARY/ OVERVIEW STATEMENT:



The Pharmacy Technician Supervisor is a member of the pharmacy leadership team and is responsible for supervising the inpatient pharmacy technician workforce and overseeing the operations of the inpatient pharmacy. This individual must understand and be proficient in the pharmacy technician responsibilities in the central pharmacy unit dose distribution area, inpatient pharmacy compounding facilities (sterile and non-sterile), and the operating room pharmacy. The Technician Supervisor also oversees the activities of decentralized pharmacy technicians and the pharmacy medication delivery system. The Pharmacy Technical Supervisor will actively monitor and, when appropriate, implement improvements in staff performance and operational workflows. This individual will hold staff accountable for performance and behavior, and will set the standard for excellence for the inpatient pharmacy patient care services.


The Pharmacy Technician Supervisor is an integral component of the inpatient pharmacy leadership team. The Technician Supervisor reports to the Pharmacy Operations Managers, and works closely with other supervisors and managers to advance the practice of pharmacy technicians and pharmacy services throughout the institution. This supervisor is a member of a team of supervisors who jointly provide supervisory oversight of the 24 hour operation of the inpatient pharmacy. Together, these supervisors collaborate to ensure personnel are properly trained and performing at a high level, the pharmacy work areas are appropriately maintained, the medication distribution system is operating reliably and efficiently, and all legal and regulatory requirements are continuously met. The Technician Supervisor will also work with the Associate Chief of Pharmacy, Inpatient Operations and the inpatient pharmacy operations leadership team in the development of goals for the department and work with other managers and colleagues throughout MGH to facilitate the accomplishment of these goals.



PRINCIPAL DUTIES AND RESPONSIBILITIES:



Works with Operations Managers and directs and supervises the activities of staff who work within assigned areas


Assists in defining and overseeing Department and area-specific goals on a continual basis


Develops pharmacy technician staffing schedule and oversees pharmacy technician staffing models and daily coverage of operational areas


Monitors staff attendance and punctuality, ensures the accuracy of employee timecards and leave records, and documents and corrects attendance issues as necessary


Oversees pharmacy staff development and promotes the advancement of pharmacy technician staff when appropriate


In partnership with operations managers, is accountable for the daily performance of the inpatient pharmacy medication preparation and dispensing activities


Monitors staff performance and behavior, completes personnel performance evaluations and implements performance improvement and corrective action plans when necessary


Manages the recruitment and retention of competent Pharmacy Technicians and Pharmacy Interns


Oversees and supports technician training programs and is responsible for evaluation and documentation of staff competency


Assists with new employee orientation in the inpatient operational areas


In collaboration with Operations Managers, monitors operational efficiency and performance of the inpatient pharmacy by assisting in the development and oversight of operational metrics


Utilizes principles of change management to effectively implement continuous process improvements throughout the inpatient pharmacy areas


Develops and enforces policies and procedures and ensures they are updated, understood and followed by staff in coordination with other members of the management team


Identifies cost savings opportunities throughout the Department and is accountable for managing initiatives toward achieving and sustaining savings


Ensures pharmacy work areas are appropriately maintained, medication distribution systems operate reliably and efficiently, and all legal and regulatory requirements for medication dispensing and preparation are continuously met


Serves as a liaison to other pharmacy divisions, nursing and other clinicians across the institution


Is an active participant in Departmental meetings as a representative of the inpatient pharmacy


Is responsible for the appropriate utilization of capital and human resources


Acts as a positive role model for other staff members


Mentors other pharmacy technicians, elevating the standard of practice


Holds staff accountable to the expectations set by the pharmacy leadership team


Performs other duties as assigned by Pharmacy Managers and the Associate Chief of Pharmacy Inpatient Operations



SUPERVISORY RESPONSIBILITY:



Oversight of pharmacy technicians throughout inpatient pharmacy areas


Total FTE responsibility will total approximately 15-30 FTE of technical staff



FISCAL RESPONSIBILITY:



Actively manages human, capital, and operational resources for inpatient pharmacy service areas



Qualifications

QUALIFICATIONS:



REQUIRED:


- High school diploma


- Registration with Massachusetts Board of Pharmacy


- PTCB National Technician Certification


- Proficient use of MS Office applications and MS Outlook


PREFERRED:


- Baccalaureate degree or equivalent combination of education and experience


- One (1) year prior leadership/supervisory experience


- Prior personnel scheduling experience


- Experience (3-5 years) working in an institutional/hospital pharmacy



SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:



Effective interpersonal and communication skills


Attention to detail


Ability to work well on a team


Problem identification and solving skills


Decision making skills


Must operate with consistency and integrity


Ability to deal with emergencies and stressful situations


Exceptional customer service skills


Ability to motivate and lead others


Must be familiar with pharmacy automation systems (automated dispensing cabinets, carousels, dispensing robots, IV workflow software)


Ability to meet deadlines


Ability to clearly communicate expectations to staff and hold staff accountable when necessary


Must have a strong desire to continually learn and a progressive mindset of continual process improvement



WORKING CONDITIONS:



Must be able to lift to 20 lbs.


Must be able to stand or sit for extended periods of time



EEO Statement

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. Apply Now