IT Specialist at TOTH AND ASSOCIATES INC in Springfield, Missouri

Job Description:

Toth and Associates, Inc. (TOTH) was incorporated in December 2003 as a full-service engineering firm specializing in electric utility engineering, structural engineering, civil engineering, land surveying, and GIS/mapping. We serve a wide range of clients, including public and private utilities, municipalities, architects, and educational institutions across the country.

Visit www.tothassociates.com to learn more about our company.

Toth and Associates is seeking a motivated and detail-oriented IT Helpdesk/User Support Specialist to join our growing team in Springfield, MO. This role provides technical support to our staff, ensuring the smooth operation of our IT systems.

Duties and Responsibilities:

• Troubleshoot and resolve a variety of user-reported technical issues promptly and efficiently.


• Provide technical support to staff via phone, email, and in-person assistance.


• Document technical issues, solutions, and escalations thoroughly.


• Assist with maintaining and updating user accounts and permissions.


• Coordinate with hardware, software, and security teams as needed for software installations, new user setups, and other tasks.


• Stay updated on current IT policies and procedures.


• Support the implementation of new technologies and software.


• Keep informed about emerging IT trends and best practices.


• Conduct regular audits of systems and software to ensure compliance with company policies and procedures.


• Collaborate with other IT team members to improve efficiency and effectiveness of IT support services.


• Assist in the development and delivery of training materials for end-users.

• Associate degree in information technology, computer science, or related field required; bachelor's degree preferred.


• Minimum 1 year of experience in a technical support role required; 3-5 years preferred.


• Strong problem-solving and analytical skills.


• Excellent communication and interpersonal skills.


• Ability to work independently and collaboratively within a team.


• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).


• Working knowledge of Windows operating systems.


• A+ or equivalent certification is a plus.

Benefits:

• Paid Time Off (PTO)


• Eight paid holidays


• Company-paid medical and dental coverage with buy-up options


• Vision


• Company-paid life insurance and long-term disability insurance


• Supplemental life insurance available


• Short-term disability available


• FSA and HSA options


• 401(k) w/company matching and profit sharing


• Discretionary bonuses


• Education assistance