Global Head of Consultant Relations -MD at State Street in Boston, Massachusetts

Job Description:

Who we are looking for

We are looking for a well-qualified and motivated candidate to be the Global Head of Consultant Relations working on the Sales and Client Coverage team. This person will be responsible for the oversight of consultant relationships across the Americas, EMEA, and APAC. As a leading member of consultant relations, the ideal candidate should be able to effectively communicate with Partners, Principals and other senior-level employees from key consultancies regarding State Street product's and business units, and, leveraging exceptional interpersonal skills, foster and develop those relationships including through various sales cycles. The Global Head of Consultant Relations, Managing Director, will report directly into the Global Head of Sales.

Why this role is important to us

The Global Head of Consultant Relations will lead a team driving strategic relationships with outside consultants that act on behalf of their clients with service providers, including during sales processes. Consultant Relations actively identifies key stakeholders at various levels in the consulting organizations, proactively engages with those counterparts, educates on State Street offerings and capabilities, and obtains line of sight into trends and upcoming opportunities to communicate across the broader organization. As the largest indirect sales channel for State Street, it is key that consultants are up to speed with our services and solutions, and the impact that those products are having across the various financial services segments.

What you will be responsible for

As a Global Head of Consultant Relations, Managing Director, you will:

• Manage a global team with the goal to develop and maintain State Street's various consultant relationships;


• Improve and deepen State Street's various consultant relationships globally, including creating proactive direct engagement, organized events, and consultant education opportunities;


• Learn the key consultants in the State Street's regional and segment markets and their clients, including conducting data analysis and capturing metrics to capitalize on past successes and address potential gaps;


• Establish and cultivate positive relationships with both internal and external partners, as measured be consultant engagement and net promoter score surveys, and partner with sales and client service teams to facilitate their strategic and successful engagement with consultants and clients;


• Maintain a deep understanding of State Street's values, services, and key offerings to play an integral role in facilitating consultants' understanding of and interaction with the Firm; and


• Day-to-day activities may include:
  
  
  • Hosting events for consultants and executive management alike;
  
  
  • Maintaining regular communications with and training for consultants to keep them aware of the firm's various value propositions and latest developments;
  
  
  • Supervising the consultant relationships team and being the main point of contact for external consultant firms;
  
  
  • Conducting meetings and providing a high-level overview regarding State Street's core products and services to prospective consultants;
  
  
  • Overlooking key consulting relationship managers and problem solving when issues occur; and
  
  
  • Fostering team engagement initiatives to ensure global consistency'
  
  
  
  


• Maintaining data and metrics demonstrating impact including delivery on key performance indicators.

What we value

These skills will help you succeed in this role:

• Proven and exceptional interpersonal skills, including persuasive communications at all levels of the organization and demonstrated ability to foster professional and positive relationships,


• Strong team leadership, coaching, mentoring, communication and presentation skills with experience in leading a global team, including proven track record of successfully operating in different cultural and regional environments;


• Strong problem-solving skills, including mobilizing internal resources throughout the organization as issues arise;


• Experience in developing and maintaining partner relationships, especially in sales and client service situations; and


• Ability to operate at a fast pace, demonstrate impact, think strategically, and advance multiple projects simultaneously.

Education & Preferred Qualifications

• Bachelor degree required. Master's degree preferred.


• 7-10 years of experience in the Financial Services industry expected.


• 5-7 years of relationship management experience preferred.

Additional requirements

• Travel up to 30% may be required.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range:
$170,000 - $267,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

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