Provide technology support to faculty, staff, and students, and maintain computers (both hardware and software) and related technologies in the campus environment.
Tennessee Tech is an Equal Opportunity/Affirmative Action employer.
Essential Functions
Provide Tier II support and work with vendors to resolve issues. They analyze user needs, provide purchase consultation, manage technology projects, and review/approve technology purchases. Other responsibilities include deploying new technology and performing system integration testing of hardware/software upgrades. Individuals demonstrate expertise in various custom or packaged hardware and software. They have superior analysis and diagnosis capabilities and outstanding customer service and support skills.
Minimum Qualifications
A minimum of a bachelor's degree in computer science, management information systems, computer engineering, or a related IT field and two years of relevant experience
OR
At least 60 hours of college credit with five years' relevant experience; on-the-job training in IT.
Persons in this job must be familiar with programming, deployment, and analysis techniques for both macOS and Windows, as well as common software applications. Experience with project planning, purchase consultation, customer service, and being fiscally responsible is necessary
Preferred Qualifications
MSCE certifications are helpful. Persons in this job must be very familiar with programming, deployment, and analysis techniques for both Mac OS X and Windows, as well as common software applications.
Work Hours
Typical hours are Monday-Friday, 8:00 a.m. - 4:30 p.m. Other hours as needed.
Compensation and Benefits
Salary Commensurate with education and experience. Administrative Pay Grade 46.
Benefits Information
Tennessee Tech offers a competitive benefits package. Benefits include the accumulation of two vacation days per month and one sick leave day per month, and thirteen (13) University holidays. Other benefits include medical and life insurance (shared cost with the university), retirement, optional 401k, and educational benefits.
Posting Details
Posting Date 04/03/2024
Screening Date 04/17/2024
Open Until Filled Yes
Special Instructions to Applicants
Applicants are required to electronically upload a cover letter, resume, copy of transcripts (official transcripts required upon hire), and complete contact information for three references. References will be contacted at a later date. Submission of materials is the applicant's responsibility. Applications without all required materials are incomplete and will not be considered.