Supervisor, Corporate Invoicing at Inmar, Inc. in Winston Salem, North Carolina

Job Description:

Under the minimal direction of Manager, Invoicing, the Supervisor, Corporate Invoicing is responsible for oversight of billing transactional processes.  Typical duties include day to day communications with clients, client services and other appropriate parties involved regarding processed data, system functionality, file maintenance questions and issues.  Other responsibilities include processing client information generating and reconciling client billing information, reviewing and analyzing data and reports.  

Other assignments may include assisting with on boarding new acquisitions, special projects and job scheduling within the department.  Additionally, this individual is viewed as the Subject Matter Expert on invoicing project management, ERP systems, analyzing complex business issues and providing strategic solutions.  The Invoicing Supervisor is instrumental in developing strategies and documenting business cases to implement system and process changes that will impact invoicing, including but not limited to enhancements, product development and system testing.

Primary Accountabilities: 

• Leadership (50%)

• Provide training to new hires, as well as ongoing training for associates.  Serve as a key resource for associate and department questions




• Lead team in onboarding new clients, new services, or any new invoicing processes.

• Operational (30%)

• Review, understand and communicate contract requirements for billing team to ensure accurate and timely invoicing.




• Point of contact for review, approval and delegation of invoicing and processing related action items.




• Assist with identifying and implementing process improvements for existing invoicing processes.

• Administrative (20%)

• Implement and maintain standard operating procedures 




• Monitor daily ERP reporting to ensure invoicing accuracy




• Collaboration with other departments to problem solve invoicing issues

Required Qualification: 

• High School Diploma/GED




• 6+ years’ work experience and/or any equivalent combination of experience and training that provides required knowledge, skills and abilities needed to complete the major responsibilities/essential functions of the position.




• Proficient in Microsoft Windows and Microsoft Office




• Competent in Google Office Suite




• Competent in Oracle Cloud

Individual Competencies:

• Adaptable: Responds to change with a willingness to learn new ways to accomplish work.




• Analytical and critical thinking – Ability to tackle a problem by using a logical, systematic, sequential approach.




• Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to




• problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.




• Collaboration: Works collaboratively with others to achieve group goals and objectives.




• Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.




• Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.




• Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information and achieve results.




• Integrity: Gains the trust of others by taking responsibility for own actions and telling the truth. 




• Urgency: Transfers mission to action by acting clearly and decisively to analyze and implement solutions and maintains a sense of urgency to complete tasks, accomplish goals and complex situations (such as M&A tasks)




• Innovative: Ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures or technologies




• Coaching: Guides, develops, empowers, and motivates associates to meet the organization’s goals while preparing the team to win

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:  

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.




• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.




• Rarely required to stand, kneel or stoop, and lift and/or move up to 15 pounds.




• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. 




• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. 




• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results. 




• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. 




• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

We are an Equal Opportunity Employer, including disability/vets.