Commercial Customer Account Manager at So-Pak-Co, Inc. in Mullins, South Carolina

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Actively seek out and obtain new accounts as outlined in the strategic sales plan.
Research the marketplace to identify target customers.
Recommend further strategy to obtain long term customers for emergency meals and alternatives.
Plan and organize daily work schedule to call on retailers, distributors, catalogers, and e-tailers.
Attend trade shows, buying group events and other related functions to increase market share.
Visit customers on a regular basis to maintain a strong relationship and introduce new products.
Keeps management informed by submitting activity and results reports via CRM tool, QuickBase.
Submit monthly sales forecast and works with management to insure product availability.
Inform the accounting department of any changes to customers pricing and programs as they occur.
Support Sales and Marketing in the achievement of company goals.

Develop and maintain customer and prospect customer database and files.
Manage Sure Pak, FEMA and other Emergency Services businesses.
Develop and secure business with governmental agencies including police, fire, and emergency services.

Prepare Bid Price proposals and quotes for new projects.

Review customer pricing quarterly and re-price for potential price variances.

Prepare purchase price variance reports as required by customer contracts.

Maintain and review bid standards for commercial products.

Review Cost Analysis Reports for commercial customers.

Communicate verbally and in writing between customers, suppliers,

Assist in the management of commercial product requirements.

Provide and prepare any information needed for commercial customers.

Act as liaison between customers and Sopakco in resolving A/R and Shipment issues.

Prepare RD Sample request forms for new product samples.

Prepare RD Shipment forms for samples for customers.

Work cross functional with internal SOPAKCO team in all aspects on product development.

Attend R/D cuttings of commercial products

Host commercial customers during plant visits

Customer Service

Confirm Customer Orders
Attend weekly cross functional meetings with SOPAKCO team.

Enter all commercial orders in the Ross System.

Maintain and oversee Accounts Receivable files.

Issue A/R invoices and credit notes in the Ross System.

Post commercial shipments in the Ross System.

Prepare A/R invoices for all none finished goods items.

Reconcile commercial invoicing transactions related to month-end G/L posting.

Set up and maintain all commercial customer data in and Ross Systems.

Prepare and maintain customer open order files.

Reconcile any customer supplied inventory.

Prepare Weekly Production Status Report for commercial customer.

Audit, review and research inconsistencies on Daily Commercial Work order reports.

Coordinate customer request for shipments with logistics.

Prepare Canadian shipping documents:

Application for Export

Bill of Lading and packing List

Canadian Customs Invoice

Export Certificates

Intent to Import

Prepare and update co-pack manual for commercial products.
Prepare case labels using the applicable software for customer approval.
Coordinate changes to pouch and folders artwork between supplier and customers.
Prepare pouch and case format information for new commercial items.

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