Certified Navigator at HealthCare Access Maryland, Inc. in Jessup, Maryland

Job Description:

Flexible Schedule

Hybrid Schedule- Hybrid is defined as a flexible work model that supports a blend of in the physical office (1-2 days per week) and partially remote workplace.

The Certified Navigator has three main responsibilities: 1) assisting soon to be released returning citizens with enrollment in Maryland Health Connection in-person at prison and jail  locations; 2) participating in outreach to the community, including outreach and enrollment events, speaking events, educational workshops, meetings with partner agencies, and, 3) assisting our returning citizens health link CAC’s with escalated cases and act as a partner agency for the Connector HCAM’s Call Center.

The primary responsibilities for this position are:

• Participate in training and successfully pass certification to be a Certified Navigator (required for continued employment)


• Participate in continuing education training sessions and certification maintenance


• Understand eligibility requirements for Medicaid programs and enroll consumers into appropriate coverage


• Must be able to pass background check, including fingerprinting and DPSCS clearance requirements


• Must work on-site within the DPSCS  prison/jail  institutions


• Work directly with clients face-to-face related to enrollment questions and concerns


• Distribute information about state medical assistance


• Provide all information and services in a manner that is culturally and linguistically appropriate and ensures accessibility for individuals with disabilities or impairments


• Participate in enrollment and outreach events


• Administrative duties related to documenting consumer information and data collection


• Escalate cases to Training and Quality Assurance specialists when appropriate


• Work closely with HCAM’s other programs to ensure comprehensive services to all consumers


• Other Duties as Assigned

Requirements & Experience:

• Associate degree preferred.


• Excellent organizational skills


• Proven ability to meet deadlines


• Ability to effectively engage clients and connect them to resources


• Ability to comprehend and manage documentation in multiple databases


• Ability to problem solve


• Demonstrated initiative in approaching complex cases


• Proficient in MS Word, Excel, and Outlook


• Positive attitude in work duties and interactions with peers, clients and partners


• Ability to communicate well in writing, via phone, and face-to-face with professionals and clients


• Excellent customer service skills and ability to remain calm under pressure


• Ability to work in remote locations with little supervision


• Access to reliable transportation and ability to travel throughout the region


• Ability to work non-traditional hours

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk 3 blocks or more and sit for prolonged periods of time. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

SAFETY & HEALTH RESPONSIBILITIES

HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.

WORK ENVIRONMENT

While performing the duties of this job, the employee is exposed to both indoor and outdoor conditions. The employee will be subject to noise.

 Our Culture – Health Care Access Maryland

HCAM is dedicated to fostering diversity, equity, and inclusion in our commitment to support our employees and the Marylanders we serve.

HCAM's DEI Vision Statement: “To be regarded as a leader in equitable access to health care through policy and practices, and a workplace whose culture promotes diversity, values its team, and fosters inclusion.”