The Customer Service Consultant builds relationships with our clients in order to service and retain clients using a variety of communication methods with the primary method being phone. They also identify opportunities to cross sell products.
Duties and Responsibilities
Proactively seeks resolution to client inquiries and issues by researching and analyzing requests or issues using knowledge of our products and processes.
Identifies cross selling opportunities while servicing the client using tailored approaches.
Provides professional, effective courteous service using customer service techniques and solid judgement.
Desired Competencies and Skills:
Proven effective customer service skills.
Excellent verbal and written communication skills with ability to speak in a calm, concise and empathetic manner.
Proficient in ability to use multiple computer systems with ability to multi-task.
Ability to adapt to changing client needs and process improvement changes.
Welcome to Western & Southern Financial Group - Our focus on creating value for our customers through everything we do is foundational to who we are. We provide meaningful and challenging work for our associates, a key facet of our incredible culture that helps make Western & Southern a career destination.
135 years of operating history;
Born as a modest, door-to-door life insurance business and built to last forever
Ranked 314 on Fortune 500
Award winning Talent Development Team
Top 10 for Top Spouse Employer and Military Friendly Employer in 2023
We consider Cincinnati the best place to live, work and celebrate life - that is why we are committed to doing good for our community
Our Culture
We are building our company to thrive and provide value to our customers, business partners and associates over the long term. To accomplish this, we look for professionals who embody our culture of integrity, top-notch performance, collaboration and teamwork. We are committed to hiring and developing associates who are driven to excel, have a strong work ethic and use astute, fact-based and ethical judgment in decision-making.
Premier Benefits to Support YOU
Comprehensive benefits including medical, dental, vision, prescription, pet insurance, life insurance, disability, Fertility, maternity/caregiver & parental leave, and more!
Retirement solution with our 401(k) savings AND pension plan!
Paid time off that increases with tenure.
Tuition Reimbursement
Subsidized affordable parking
On-site Cafeteria and fitness center (including sports leagues)
On-site Registered Nurse
Career Coaching/Mentoring
Individualized development plans and career pathing
Learn more about who we are visit; www.westernsouthern.com/careers/home-office-careers.
Western & Southern is a no nicotine, no tobacco employer in Ohio.
Western & Southern Financial Group is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to commute/relocate:
Cincinnati, OH 45202: Reliably commute or planning to relocate before starting work (Required) Work Location: In person
Experience:
customer service: 1 year
Caring' / 'Kind' / 'Helpful' workplace values & 'Doing An Important Job For The Community' can be expressed in terms as simple as: • 'We're committed to delivering quality customer support.' • 'We have a positive impact on the lives of our customers.' • 'We help every customer have a swift / pleasant / memorable experience.'