At Synbio Technologies, gene synthesis is in our DNA. We are at the forefront of innovation that enables researchers to discover more, while paying less. As we continue to grow and expand our horizons, we're in pursuit of an Application Scientist who can seamlessly blend technical acumen with sales strategy, becoming a key liaison between our technical solutions and our clients' needs.
Responsibilities
Provide robust technical support to the Business Development team in drafting quotes/proposal and responding promptly to client inquiries.
Identify effective technical strategies/ solutions based on client's needs and production team's capabilities.
Analyze customer activity, anticipate needs, and identify opportunities to cross-sell for higher revenue growth and strong customer relationships.
Play a pivotal role in the sales process by aiding in the closure of sales deals.
Deliver technical presentations focused on demonstrating product features during internal and external meetings.
Help to communicate timely updates on ongoing projects.
Develop and maintain long-term relationships with customers through excellent project communication and customer service.
Resolve customer's technical issues and advise effective solutions.
Stay abreast of current market trends and competitor solutions to position our products/services efficiently.
Engage in continuous learning to understand the intricacies of our offerings and how they serve our client base.
Collaborate cross-functionally with other teams to ensure seamless customer experience.
Qualifications
Bi-lingual with fluency in both Chinese and English, with the ability to fluently communicate complex scientific terms in both languages is desired.
Superior written and verbal communication and organizational skills are imperative. Candidates must be flexible in their communication and presentation style when responding to unique inquiries.
Ph.D. in Life science or M.S in biology, molecular biology with a minimum of 2 years of technical sales experience in the Life Science sector.
Strong technical knowledge in molecular biology techniques and applications.
Prior lab experience with genomics, PCR, DNA, gene synthesis, sequencing, etc. is a significant advantage.
Demonstrate the ability to prospect leads and adeptness in funnel management.
Team-oriented, with the desire and ability to work with others.
Exceptional presentation and analytical abilities.
Aggressive, solutions-oriented approach complemented by excellent customer service skills.
Solid understanding of the company's products, competitive offerings, and market dynamics.
Proactively seeks to solve problems and identify ways to improve the customer experience.