Material Analyst/Customer Service Rep. at Clarios, LLC in Geneva, Illinois

Job Description:

What you will do

Plans, directs and coordinates production planning activities in the procurement, receiving, storage and retrieval of raw materials.  Maintains flow of components and supplies needed for battery production from both internal warehouse storage and external warehouse.  Coordinates transportation between facilities.

• Orders, expedites and schedules material to support the plant production and inventory plans.




• Schedules receipts and shipments of materials.




• Processes and follows up on obsolescence after coordinating phase outs with Corporate Headquarters’ Production Control.




• Analyzes inventory levels and mix relative to plan.




• Directs stock rotation and liquidations according to plan.




• Initiates various selected reports to keep management aware of certain areas in production and inventory control.




• Takes regular or special physical inventories as directed to audit or correct inventory records to include cycle counts.




• Instructs and trains personnel to perform work assignments efficiently and effectively.




• Enforces safety and health regulations and good housekeeping practices.




• Prepares all required reports.




• Performs other work as assigned

As a Customer Service Representative, you will receive and processes moderately complex customer orders, inquiries and/or complaints covering items or products ordered. May maintain an ongoing relationship with selected customers and sales staff. Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.

• Run customer order reports to proactively get orders shipped.




• Manage OEM customer accounts including daily shipping releases, creating shipping orders, coordinating with the production Control team.




• Process change orders, credits, and product return authorizations.




• Manage OE customer’s special orders.




• Coordinate Intercompany batteries shipments.




• Manage and cycle count dunnage (packaging administration).




• Be available for weekend work including in-office and working from home on assigned weekends, home wi-fi required, be available to cover other shifts as required.




• Assists customer with questions and issues.




• Cross train within customer service and production control department




• All other duties as assigned.

What we look for

• HS Degree or Equivalency Required, Associates or Bachelor’s degree preferred




• 3-5 years’ experience in high volume material expediting (automotive preferred)




• 3 years customer service experience in a manufacturing environment preferred




• Knowledge of scheduling and inventory control




• 2 years’ experience with computerized MRP system; SAP preferred




• OEM or Tier-1 manufacturing experience preferred




• Good oral and written communication skills




• Ability to handle multiple tasks independently with precise detail and follow up




• Must demonstrate good verbal and written skills as well as the ability to interact effectively with all levels of employees, customers, and management




• Ability to consistently deliver excellent customer service to both external and internal customers




• Strong ability to manage time effectively along with strong organizational skills




• Proficient knowledge of MS Office, including Word, Excel, PowerPoint and Lotus Notes or equivalent

Who we are

Clarios, is a world leader in advanced energy storage solutions. We partner with our customers to meet increasing market demand for smarter applications, on a global scale. Our 16,000 employees develop, manufacture and distribute a portfolio of evolving battery technologies for virtually every type of vehicle. Technologies that deliver uniquely sustainable, next-generation performance, and bring reliability, safety and comfort to everyday lives. We add value at every link in the supply chain, contributing to the progress of the communities we serve and the planet we all share. Learn more about Clarios at www.clarios.com.

Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination.

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What you get:

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire


• Tuition reimbursement, perks, and discounts


• Parental and caregiver leave programs


• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits


• Global market strength and worldwide market share leadership


• HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility

Who we are:
Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing Special.Accommodations@Clarios.com. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.

A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.

To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.