Job Description:
Technical Coordinator
Irvine, CA
Full-time
What We Are Looking For
A candidate that can work closely with Navien's Technical Coordinator Team to gather and organize data and compile reports for management. Act as liaison between Irvine and Korea HQ.
Responsibilities:
- Effectively communicate with various Navien personnel's regarding product issues, changes, and new product development on assigned product(s)
- Routinely update and distribute new technical information to Technical Managers and team members
- Assist in quality control measures including return unit/parts testing and field reported issues on all Navien products, assist on Navien Mate products as needed
- Research new technological developments and regulation changes in the market to assist in product development
- Coordinate and support testing/operations of new and ongoing prototype testing and installations in the field
- Visit various residential and commercial sites with others to provide technical and translating support
- Assist in improving existing technical information, communications, and processes for Navien-to-outside communications (manuals, technical bulletins, training, etc.)
- Maintain open communication with other departments and/or outside sales representatives in the resolution of issues or concerns
- Assist in purchasing various HVAC tech related equipment and parts based on HQ's request
- Coordinate high priority domestic and international shipments utilizing DHL, FedEx, a freight forwarder, and other shipping methods
- Utilize SAP and other Navien proprietary software to gather data, support personnel, and update product information
Requirements:
- One year of proven hand-on technical capability
- Able to understand, speak, and write Korean fluently
- Must be fluent in English with excellent verbal, written and interpersonal skills
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Effective collaboration and team player
- Organizational, time management and priority skills are a must
- Once a quarter, ability to travel domestically or to Canada for 2-3 days
Preferred Qualifications:
- 2+ years experience in an HVAC or plumbing industry a plus
- Ability to translate technical documents from Korean to English
- Experience or understanding of Korean work culture
- Experience in SAP a plus
Pay Scale: $27.00 - $30.50 DOE + eligibility for annual bonus
Benefits
- PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
- Employee-only premium covered at 100%, and dependent premium covered at 50%
- Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
- Pre-Tax Flex Spending Accounts: Health and/or Dependent Care
- 10.5 Paid Holidays per calendar year
- Community Involvement Volunteer Day
- 401K Plan, 100% match on employee's contribution, up to a maximum of 5%
- Employee discounts on Navien products
- LinkedIn Learning License
- Lifestyle Spending Account: You choose-- gas, pet care, elder care, gym membership
About Navien, Inc.
Since 2006, Navien, Inc. has become one of the fastest growing companies in the home comfort sector in North America and is now the leader in condensing technology, providing condensing tankless water heaters, combi-boilers, wall-hung boilers, and advanced water treatment solutions. Navien's products possess state-of-the-art technology, high efficiency and reliable quality.
Navien has achieved international recognition for its sophisticated engineering and robust designs. Backed by parent company, KD Navien, with more than forty years of experience with advanced boiler and water heating technology, Navien will continue its mission to provide high quality products. Navien products are available in the United States and Canada through a selected network of wholesale distributors.
Navien Inc. is an Equal Opportunity Employer
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