Job Description:

Customer Service Representative – Call Center

This is an on-site, short-term, temporary position located at Medela in McHenry, IL

Monday - Friday; 8:30 a.m. - 5:00 p.m.

Your Experience/Who you are:

• You view yourself as a customer service professional on the phone, having experience resolving issues and assisting customers troubleshoot


• You have a minimum of one years’ experience in a call center position


• You thrive on having call quotas and routinely meet the goal statistics


• You have a reputation for keeping accurate, detailed records of your customer interactions in CRM software


• You possess the fine art of balancing the quality of the call with quantity


• You are open to a short-term position
  

If this sounds like you, please continue reading for additional information about us and the position.

We make a difference in the lives of mothers and babies every day.

Please go to https://www.medela.com/company/medelacares  to learn about us.

This is a temporary position working onsite in McHenry, IL office.

Education and Critical Skills/Experience – Temporary Customer Service Representative, Call Center

• Minimum one year experience in a call center preferred; measured by metrics desired


• Strong customer service skills


• Strong multi-tasking and computer skills to navigate multiple systems


• Strong data entry skills


• Ability to cope with a fast-paced environment


• Ability to resolve issues using problem-solving logic and troubleshooting skills


• Flexible and team-oriented


• Excellent verbal and written communication skills

Main Responsibilities – Temporary Customer Service Representative, Call Center

• Professionally resolves issues by phone in accordance with company policies and procedures


• Promptly, responsibly, and accurately handles phone calls per the departmental protocol while considering the best interests of Medela and our customers


• Conducts detailed product resolution specific to warranty guidelines


• Documents customer interaction and reports suggestions and complaints including any instance of injury


• Collects and maintains customer records as part of the customer relations management software


• Investigates and resolves product and return inquiries


• Routinely achieves department metrics


• Research order fulfillment requests and investigates status inquires


• Actively assists in problem-solving; achieve first call resolution


• Represents Medela professionally. Avoids negative or misleading information or connotation, while striving to stay within the parameters of our policies and procedures

Caring has always guided everything we do at Medela. As a family company, you could even say it’s in our DNA. Over the last 60 years, our company has been devoted to the science of making the most delicate form of care simple, intuitive, and effective. Across different stages of life, our products go beyond form and function. They heal, nurture health, and build bonds – building better outcomes through equal parts physics, compassion, engineering, and humanity. And we have been caring for moms and babies, patients, and healthcare professionals for so long, we’ve turned it into a science.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDs status, marital status, domestic partner status, sexual orientation, gender identity (transgender status), weight, height or any other characteristic protected by federal, state, or local law or ordinance.

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