Client Technology Consultant, AV IT I at Dartmouth College in hanover, New Hampshire

Job Description:

Posting date:

03/01/2024

Open Until Filled:

Yes

Position Number:

1128781

Position Title:

Client Technology Consultant, AV IT I

Department this Position Reports to:

Director, Client Services Manager

Hiring Range Minimum:

$24.50/hr.

Hiring Range Maximum:

$30.63/hr.

Union Type:

Not a Union Position

SEIU Level:

Not an SEIU Position

FLSA Status:

Non-Exempt

Employment Category:

Regular Full Time

Scheduled Months per Year:

12

Scheduled Hours per Week:

40

Schedule:

M-F, 8a-5p

Location of Position:

Hanover, NH

Remote Work Eligibility?:

Onsite only

Is this a term position?:

No

If yes, length of term in months.:

NA

Is this a grant funded position?:

No

Position Purpose:

The Client Technology Consultant, AV IT l (CTCAVI) supports and enhances the academic and administrative environment at Dartmouth by providing operational support and consulting for AV and related client technologies. This role ensures reliable technology experiences for students, faculty, and staff, facilitating effective learning, teaching, and operational activities through technology integration.

Required Qualifications - Education and Yrs Exp:

Associates plus 1-2 year(s) of experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities:

• Associate's degree with 1 year of relevant work experience or the equivalent combination of education and experience.


• Demonstrated ability to understand client perspective and deliver client-focused service.


• Demonstrated ability in supporting AV Systems, desktop and mobile operating systems, applications, and peripherals.


• Demonstrated effective verbal and written communication skills.


• Demonstrated ability to work in a fast-paced, Client Service-oriented environment managing multiple tasks and priorities.


• Demonstrated ability to collaborate and work effectively on teams.


• Self-motivated and able to work with limited supervision.


• Provides outstanding client service through support interactions with clients.

Preferred Qualifications:

• Experience working in an Academic environment.


• Experience using IT service management software.


• Familiarity with endpoint management concepts and tools.

Department Contact for Recruitment Inquiries:

Jonathan Kulp

Department Contact Phone Number:

603.646.6110

Department Contact for Cover Letter and Title:

Bradley Shulda

Department Contact's Phone Number:

603.646.6579

Equal Opportunity Employer:

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check:

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?:

Preferred, but not required

Special Instructions to Applicants:

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.
https://policies.dartmouth.edu/policy/tobacco-free-policy

Quick Link:

https://searchjobs.dartmouth.edu/postings/72708

Description:

TECHNOLOGY SUPPORT

• Provides core support for accounts and access.


• Provides core technology support for AV systems, computers, devices, and software.


• Provides outstanding client service through support interactions with clients.


• Uses endpoint management tools to support client computers and devices.


• Uses existing scripts and automation to provide technology and client support.


• Creates and maintains documentation for technical issues and knowledge.

Percentage Of Time:

75%

Description:

PROJECT PARTICIPATION AND COLLABORATION

• Identifies areas for improvement in Client Technology Consulting processes and participates in process improvement initiatives.


• Participates in testing, development, communication, and implementation of projects.


• Collaborates with colleagues to share information, build relationships, and accomplish shared goals.

Percentage Of Time:

10%

Description:

TRAINING AND DEVELOPMENT

• Collaborates with colleagues to identify and pursue training opportunities aimed at developing expertise in both existing and emerging technologies.


• Actively engages in independent learning initiatives to acquire and enhance subject matter expertise.

Percentage Of Time:

10%

Description:

Performs other duties as assigned - 5%

Percentage Of Time:

5%

--:

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

--:

Performs other duties as assigned.

Apply Now