Warranty Lead at Fading West Construction LLC in Buena Vista, Colorado

Job Description:

FADING WEST - "We build community"

Fading West exists to build thriving and connected communities by reimagining the construction industry. Our vision is to eliminate the housing crisis for the workforce and the communities they serve. Our mission is to create attainable, high-quality, architecturally interesting, diverse communities for the workforce. To accomplish this, we fully integrate design, development, manufacturing, and construction in a single LEAN value stream.

CORE VALUES
We Care for People We Keep Our Promises We Hate Waste We Love Challenges We Simplify & Standardize We Excel & Outperform
OUR CULTURE
Strong Work Ethic, Fun, Learning, and Humility
Fading West employees:
do not need to be managed consistently impress the team with their insights and output are wicked smart but dont take themselves too seriously have a passion for the companys success without ego or pride in ownership are teachable, collaborative, and committed to continual learning, growth, and personal development

Problem-Solving in a Challenging, Changing, and Flexible Organization
Fading West employees:
Challenge the norms and think outside the box enjoy the excitement of figuring out the how that accomplishes the what we are trying to achieve

Manage Complexity and Simplify Systems
Fading West employees:
enjoy managing complexity to create efficient systems and processes that reduce waste and increase simplicity

Strategic Visionary Thinking
Fading West employees:
Help develop strategies to achieve the objectives of the business plan to maximize return and minimize risk

Relationships and Mission
Fading West employees:
Place a high value on relationshipsAre discerning, highly relational, people connectorsPromote and maintain Fading Wests core values and mission statementAre inclusive and build a culture where difference and creativity are valuedBelieve diversity drives innovation

POSITION SUMMARY
The Warranty Manager manages the warranty claims submitted from homeowners/clients in Fading West managed homes. By processing and communicating to Homeowners/Clients in a timely and professional manner. Maintain a schedule and budget for each claim.This role requires excellent customer service and technical expertise in a wide range of trades.
Responsibilities
Warranty Task Types:
Drywall patchingGeneral CarpentryFinish CarpentryElectrical PlumbingRoofingFlooringGeneral Maintenance
Maintain service email and communications with clients in a timely & respectful mannerSource material in order to perform necessary work to complete claimsSchedule and oversee subcontractors to complete claims as neededTrain FWC team members to help complete work for claim as neededReport to supervisor with updates on claims and issues on a weekly basisStrategically collaborate with Superintendent and other FWC leads to help contribute to progressing modular finish on active projects while still meeting warranty expectations and communication with homeowners

Qualifications
Minimum of 5 years of carpentry experience requiredSuccessful Customer service experiencePrevious management experience preferredExperience with reading plans and basic framing layout requiredBasic knowledge of job-site tools & equipment maintenance required

The Ideal Candidate...
Is a self starterHas exellent customer service skillsHas a diverse trades skillsetenjoyes helping peopleCan teach and train when needed