Patient Access Representative – Hospital at University of Wisconsin Hospitals and Clinics Authority in Madison, Wisconsin

Job Description:

Work Schedule :

This is a full time, 1.0 FTE position. Shifts will be scheduled Monday-Friday between the hours of 8:30 AM -5:00 PM. Hours may vary based on the operational needs of the department.

Be part of something remarkable

Bring your customer service expertise to the #1 hospital in Wisconsin!

We are seeking a Patient Access Representative - Hospital to:

• E nter and verify demographic and insurance information, identify and collect patient financial obligations, and registers or admits the patient.
• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.

Minimum - High School Diploma or Equivalent.

Preferred - Associate Degree in Business, Finance. Health Information Management or related field

Work Experience :

Minimum - One year of experience in a customer service related field.

Preferred - One year of experience in a healthcare, call center, business, financial or insurance related field.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

University Hospital in Madison is a Magnet®-designated facility that's ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.

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UW Hospital and Clinics benefits