Senior Human Factors Researcher at Garmin International in Olathe, Kansas

Job Description:

Overview

We are seeking a full-time Senior Human Factors Researcher in our Olathe, KS location. In this role, you will be responsible for leading the development and design of complex aviation products and services and ensuring that systems are designed to meet the needs and capabilities of the intended users.

Essential Functions

• Design interfaces, controls, displays, and user experiences that are intuitive and optimize human performance and minimize human error


• Use variety of advanced methods to develop project road maps, milestones, staffing estimates, and budgets that align with Gamin Aviation business goals


• Lead research and proactively identify possible Human Factors issues in the design of new features and products


• Apply human-centered design techniques to develop insights and generate new product ideas


• Employ innovative methods to communicate research and design requirements


• Effectively articulate and defend design decisions and recommendations


• Create design standards/procedures to ensure consistent user interface designs and behaviors across aviation products/services


• Coordinate research planning and preparation including recruiting, scheduling, and test script development


• Employ both qualitative/quantitative research methods to answer research questions


• Moderate, observe, and take detailed notes during usability testing sessions


• Synthesize results from multiple research projects across aviation to identify systemic issues and opportunities to improve products/services


• Present research results and design recommendations to support stakeholder decision-making


• Work collaboratively/professionally with cross-functional teams of product designers and business stakeholders


• Proactively initiate communication with leadership to understand vision and strategy and communicate to the product team


• Apply advanced knowledge of Human Factors in aviation and avionics, as well as related industry standards, guidance material, and regulations


• Lead initiatives to develop or improve Human Factors design processes


• Lead as a recognized expert within the organization in Human Factors design and research


• Adhere to ethical research standards


• Communicate status of work clearly by thoroughly documenting work in an organized manner


• Remain current on research/design trends, methods, techniques, and software


• Mentor and/or provide training to less-experienced Human Factors Design team members and interns


• Apply Garmin's Mission, Vision, Values, and Quality Policy and enthusiastically exhibit a desire to see Garmin succeed


• Assist in general aviation advocacy through training and outreach activities in Garmin's flight simulator labs


• Lead workshops including design sprints and service blueprinting


• Represent Human Factors in software Change Control Board (CCB) meetings

Basic Qualifications

• Bachelor's Degree or above in Human Factors, Human Computer Interaction, User Experience, Human Centered Design, Aviation, or related field AND a minimum of 5 years relevant experience OR an equivalent combination of education and relevant experience


• Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule) with the demonstrated ability to apply learned knowledge


• Demonstrated experience with quantitative/qualitative methodologies such as usability testing, task analysis, heuristic evaluations, contextual inquiries, and surveys


• Demonstrated experience analyzing and synthesizing user data to identify usability insights and translate those insights into actionable recommendations


• Demonstrated proficiency with rapid digital prototyping tools like Figma or Photoshop


• Demonstrated strong and effective verbal, written, and interpersonal communication skills


• Demonstrated experience applying usability, accessibility, and other industry standard practices


• Demonstrated leadership in coordinating multiple projects of varying complexity


• Must be team/detail oriented, possess a positive attitude, demonstrate ability to work well with others in a highly collaborative environment, and can work proactively/effectively with little supervision


• Able to lift up to 25lbs using safe lifting techniques

Desired Qualifications

• Outstanding academics (cumulative GPA greater than or equal to 3.5) with the demonstrated ability to apply learned knowledge


• Demonstrates strong working knowledge of Garmin Integrated Flight Decks and general knowledge of all Garmin aviation products and competitor products


• Demonstrates strong working knowledge of aviation human factors and associated guidance and applicable FAA and international regulatory material


• Proficient using common rapid prototyping tools, remote research tools (ex. Figma, UserZoom, Qualtrics, etc.) and/or data analysis tools (statistics in Minitab, Python, SAS, SPSS, etc.)


• Pilot's Certificate with an Instrument Rating

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

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