Customer Care Coordinator at CR Pharmacy Service Inc in CEDAR RAPIDS, Iowa

Job Description:

Your compassion counts! Experience the satisfaction of service!

CarePro Home Medical-Cedar Rapids has an opportunity for a full-time Customer Care Coordinator to join our team!

In this role, you will be responsible for patient intake and customer service as well as assisting our customers with equipment and supplies to meet their medical needs.

This position is scheduled 8:30 am to 5:00 pm Monday thru Friday and rotating Saturday mornings. Our ideal candidate will be dependable, demonstrate professionalism and teamwork and be able to provide exceptional customer service both in person and on the phone.

As an employee-owned company, CarePro believes in our employees and their potential. We strive to provide a fun, engaging, and fast paced work environment while providing the service and products our customers need to live happier, healthier lives. Rayser Holdings and CarePro were honored to be named the 2024 Employee-Owned Company of the Year for the Iowa/Nebraska Chapter of The ESOP Association!

What Youll Do:
Obtain orders from patients/customers by phone or in person for delivery, pick-up, discontinuance, maintenance, or changes in serviceAssist patients/customers with medical equipment and supplies to meet their medical needs, as well as aid in adjusting, training, and demonstrating the use of equipment as necessaryAccurately and promptly complete order forms, determine charges and coverage for service requested, collect co-pays, and enter data into appropriate information systemWork closely with physicians, referral sources, and other medical professionals regarding demographic and medical information, while protecting patient privacyReceive inventory, restock retail floor, and label productsAnswer and respond to phone calls and assist retail customers

What Were Looking For:
High school diploma or equivalent (GED)Experience in the home medical equipment field Knowledge of Medicare rules and insurance reimbursement are a plusStrong computer skills required in order to enter patient information into the data system, ability to utilize online resources, and competency with Microsoft and the InternetAttention to detail, efficiency and teamwork skills are essential

Post offer, pre-employment background checks, reference checks, TB screen and drug screen and physical agility test are required. CarePro, a Rayser Holdings Company, is an Employee-Owned Company, offers competitive pay and comprehensive benefits, and is an Equal Opportunity Company! Learn more about us at www.careprohs.com!