Powered by marketing professionals, Recruitics, helps the most identifiable brands successfully attract their workforce through proven data-driven strategies, marketing, and advertising. Our specialty is building client confidence on a solid foundation of emerging tech, creative media, and client services. Together, we strive to set an example for our company, clients, and competitors in work-life flexibility, career growth, and diversity.
We're a fun group of people who love coming to work and living the Recruitics values: We think, and act, as entrepreneurs, we do things the right way, we work together to provide personal customer service, and we make data-driven decisions.
***Must be local to NYC or Norwalk, CT***
Recruitics is seeking a Director / Senior Director of Client Services to join our dynamic team. Reporting to the SVP, Client Services, the Senior Director, Client Services (SDCS) is responsible for overseeing the team that delivers an exceptional client experience. The SDCS develops, plans and executes the service and strategy plan in partnership with (and with the approval of) the SVP. The SDCS leverages either their deep understanding of the suite of products and processes offered by Recruitics, or their specialized industry knowledge to make recommendations about the products and services that might serve each client's individual needs. The SDCS is typically responsible for leading the company's most complex accounts, and largest teams.
Supervisory Responsibilities:
The Senior Director, Client Services has direct supervisory responsibility for:
One or more Account Directors
One or more Account Managers
One or more Account Coordinators
Supervisory responsibilities include but are not limited to:
Ensuring team members are achieving expectations and outlining clear objectives on assigned accounts and tasks.
May recommend assignment and reassignment of accounts for SVP approval and execute once approved.
Ensuring team members are participating in the learning modules that will position them for role success and career growth.
Execute twice annual performance evaluations for each team member, and meet regularly to conduct 1:1s and monitor progress against goals.
May support the SVP, Client Services with other supervisory responsibilities as required.
Duties/Responsibilities:
Partners with the SVP, Client Services to deliver the service/strategy plan to the Account team.
Leverages a deep knowledge of Recruitics' suite of products and services, or their specialized industry knowledge to identify cross-sell opportunities and ensure the client receives excellent service.
Makes key decisions related to client delivery based on the feedback of the account team and with the approval of the SVP, Client Services.
Partners with internal teams and external partners to create and execute effective marketing plans designed to meet and exceed client objectives.
Serve as a strategic resource during QBR delivery, participating in and possibly overseeing strategic growth projects.
Provides strategic guidance and ensures client objectives/initiatives are met by the account team.
Provides strategy for the overall revenue growth of the assigned book of business.
Client services is a team sport, so the SDCS should be ready to support the SVP, and account teams with critical action items in support of client needs, as business needs require. Flexibility is critical. Other duties will be assigned as needed.
Required Skills/Abilities:
Up to two years of functional leadership experience, coordinating collaborative delivery against complex or custom client needs.
Demonstrated ability to build and maintain long-term client relationships through superior customer service.
At least six years of hands-on experience developing and communicating customized media plans and marketing strategies, based on customer goals.
Demonstrated expertise with Recruitics' products, processes and services, with a track record of successful recommendations that have lead to account growth.
Demonstrated understanding of analytics platforms and proven experience creating compelling deliverables of marketing performance using analytics.
Demonstrates organizational skills and ability to multitask effectively and independently in a deadline-driven environment.
Ability to successfully work in a collaborative environment and identify subject matter experts into any conversation to help solve complex customer challenges and objectives.
Provides consultative, strategic insights into customer data and makes recommendations designed to meet their business needs.
Education and Experience:
6+ years of digital or online advertising industry experience
Previous Agency experience is required.
Compensation:
$106,200 - $140,000 base salary, based on experience
Eligible for annual bonus opportunity
Comprehensive benefits and PTO package, including 401k
Recruitics offers a generous benefits package that includes: Medical, Dental, Vision, Short Term Disability, Life Insurance, Paid Time Off, Parental Leave, Flexible Spending Account, and Employee Assistance Program for all employees, as well as a 401k program, for all eligible full time employees. Applicants must be at least 18 years old to apply. Recruitics is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment based on race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by State and Federal law.