Job Description:

Senior Account Specialist

We are looking for a detail oriented problem solver to join our team as a Customer Service Senior Account Specialist.  The successful candidate for this role will be an enthusiastic individual with a strong commitment to service our customers and a sense of urgency to do so in a timely and professional manner.  They will have command of the company’s policies, transactional processes and product offering to allow them to accurately and efficiently service our customers.

Responsibilities include:

• Function as Single Point of Contact (SPOC) to key accounts in assigned territory
  
  
  
  • Includes phone, email & fax communication
  
  
  
  


• Support field sales representatives in assigned territory


• Manage customer purchase orders from entry to fulfillment


• Handle customer complaints from initiation to resolution 


• Establish positive business relationships with both internal and external customers


• Educate customers on our product offering


• Work with sales team to provide timely and accurate sales forecasts


• Cross train Account Specialist staff on department policies and procedures as needed


• Support Account Specialist roll with review of open orders


• Lead by example to foster an environment of teamwork & excellent customer service

Requirements include:

• 5 years’ customer service experience required


• Excellent understanding of Formica’s systems and processes required


• Experience in a manufacturing environment is strongly preferred


• Excellent communication skills, both verbal & written
  
  
  
  • Bilingual in English & Spanish or French is a plus
  
  
  
  


• Proven ability to resolve customer issues creatively and effectively


• Ability to multi-task, prioritize, and manage time effectively


• Associate or Bachelor’s degree in a relevant field of study is preferred


• Proficiency with Microsoft Office applications

We offer an excellent compensation/benefits package. To inquire, please visit our Career Center at https://formicacareers.silkroad.com/.

An Equal Opportunity/Affirmative Action Employer, M/F/D/V.

Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 days from the date of the initial posting.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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