Cables which connect the device to itself, a peripheral, or a power/network port Break-fix / Technical Tasks List
Power Cycling
Running Diagnostics Commands
Conducting whole unit replacement
Inserting/Removing Media
Replacing Defective Components
Assist with fault diagnosis and investigation
Configuring Remote Access
Basic Storage Array Configuration
Replacing faulty cables
Tape Management and Maintenance
Rebooting routers, servers, storage devices or other equipment
Operations Tasks List
Updating and Recording of activities in relevant IT Ticket Management System
Coordinating and agreeing attendance time and date with key stakeholders
Provide support either through phone, remote tools, or in person at onsite
Perform installation as needed either through physical or network medium
Coordinate actual activity date and timings including arrival and departure times
Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment
Labelling, Patching and Asset Tagging activities
Following specific task instructions and provision necessary reporting as necessary
Requirements Job Requirements:
Technical Skills
Good general understanding of IT principles such as Networks, Hardware and Domains
Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting,H&E support
Knowledge of server/client operations in a domain environment including Active Directory
Understanding of current and legacy hardware Infrastructure platforms
Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, Rack and Stack of the equipment/cable
Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure environment
Ability to identify Excellent the right defective spares and replace them with provided good spares as instructed and by physical observations
Knowledge of TCP/I P standards and networking
Experience with Tape Management activities
Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
Familiarity with backup and recovery software and methodologies
Language skills needed
English Soft Skills
Exceptional customer facing skills
Able to communicate clearly and effectively both with Client and the Customer
Logical and analytical approach to work
Accurate record keeping
Able to work unsupervised
Good timekeeper
Intense focus on quality work
Productive and Efficient Academic Background
Bachelor of Engineering / Technology / Science or Equivalent Work Experience Overall Experience (in yrs.)
5 - 7 years (min
Benefits Salary and Benefits as per market standard