Customer Service Representative at Alaska Marine Lines in Seattle, Washington

Job Description:

Alaska Marine Lines is looking for an energetic and motivated individual to join our Customer Service department! Our business continues to grow, and we are seeking a Customer Service Representative to fill our Receiving role. Do you enjoy interacting with customers? Are you a great multitasker? If so, we want to hear from you!

 

Our Receiving team are experts at helping a truck driver standing in front of them to process their paperwork, while answering the phone and responding to the warehouse via the radio all at the same time...without breaking a sweat!

Essential Duties and Responsibilities:

• Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required.  Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.


• Rate Bills of Lading using company’s computer program.


• Respond accurately and timely to customer questions, concerns and service requirements via phone, e-mail, and fax or in person.


• Process and inspect vehicles, equipment and break bulk cargo for shipment to Alaska or Hawaii.


• Enter documents into scanning (Imaging) system.


• Employ training received on AML’s Customer Experience Initiative.


• Follow established processes & adjust to changing processes as the company strives for continuous improvements.

Qualifications:

• Ability to prioritize and multitask


• Positive and professional demeanor


• Excellent written and verbal communication skills


• We expect you to show up to work, every day and on time


• Strong work ethic - we work together as a team


• Minimum of 2 years of experience in customer service is required 


• Perform basic math for quotes for customers if needed


• Windows, Excel, Outlook, keyboarding and ten key proficiency

Your Benefits will include:

Paid Time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time

Paid Holidays - 8 paid holiday a year in additional to PTO (New Years Day, Memorial Day, Fourth of July, Labor day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day)

Health Insurance - medical, dental and vision with low employee contributions

Health Insurance for your family – we also contribute to medical, dental and vision for your family

401(k) with company match + additional annual retirement contribution

Tuition Reimbursement

Employee assistance program

Life Insurance and AD&D – we pay for at no cost to you

Long term disability – we pay for at no cost to you

Opportunities for internal promotions/career advancement

Family friendly work hours (closed on weekends and paid holidays)

Discretionary Bonus Program

Competitive wages with annual performance and wage reviews