Evanston Lumber Company is currently looking for an experienced Office Administrator to make an impact on our growing, family-owned company. If you are seeking a challenging role in a fast-paced environment, friendly, self-motivated, and, above all, a team player, we strongly urge you to submit your resume!
For over 75 years, Evanston Lumber has been providing the highest-quality building products coupled with the outstanding service our customers deserve. We have built a solid reputation for consistently exceeding our customers' expectations-a direct result of our emphasis on developing and supporting our talented, hard-working employees. Whether building a home, a community, or a career, Evanston Lumber is dedicated to Helping You Build Better!
While no two days will be the same, the primary responsibilities of this full-time position are:
Reception Tasks • Answer and route incoming calls at a busy phone bank while working with an outside consultant to maintain the company's telecommunications system. • Meet and assist walk-in customers of Evanston Lumber • Answer customer inquiries • Provide back-up support for our counter salespeople as necessary (POS system training provided).
Administrative Tasks • Order office supplies, toner/cartridges, reception area supplies, business cards, and more. • Scan, File, Mail, and UPS various catalogs and brochures. • Track incoming warehouse shipments and utilize point-of-sale software to inventory received products. • Assist customers with scheduling product deliveries to their job sites. • Provide expert knowledge to customers, ensuring orders fit the needs of their project. • Work with the Marketing Manager to promote Initiatives, including customer appreciation event planning and monthly "lunch-and-learns." • Assist in maintaining client database and segmenting customers for various marketing campaigns. • Coordinate ordering of promotional materials, including email promotions and gift deliveries.
The ideal candidate has these qualities: • Effective communication skills to talk and respond to vendors, contractors, and homeowners. • Strong computer skills, including Microsoft Office Applications and POS systems. • Experience in a similar role and/or with the building industry is a plus. • Bilingual in English/Spanish or English/Polish is a definite plus. • Ability to prioritize, form objectives, manage time efficiently, and work independently. • Enjoys a challenge, learns quickly, and can make a difference to the company and to the customer. • This role serves as the "voice" and "face" of the organization, so we are looking for someone who is friendly, outgoing, and 100% customer-centric, ensuring that the customer's experience with us is rewarding and enjoyable. Must be a team player!
Benefits: • • Hands-on training and support • • Competitive salary (with opportunities for quick growth and promotion) • • PPO Health & Dental Insurance • • Life Insurance • • Paid Time Off • • 401(k) Program (including a generous company match).