Axios Professional Recruitment is partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented.
The focus of this position is: Serve Grand Rapids Iron & Metal and its client base by providing clear and accurate customer centric accounting and financial services. This position reports to and supports the office manager.
Customer Service Specialist Benefits:
Flexible work schedule
Healthcare benefits
Dental and Vision
Paid holidays
Paid time off
Positive, friendly work environment
Serve Grand Rapids Iron & Metal clients by:
Expressing an attitude of gratitude
Speaking with truth and kindness
Maintaining a standard of high character
Following our company policies, guidelines, and systems
Exhibiting a high level of proficiency and efficiency to instill trust with employees and customers
Knowing our clients and the business they conduct with Grand Rapids Iron & Metal
Being the client's advocate by understanding their need when they contact us and addressing their need or placing them in contact with appropriate person
Being efficient and accurate in your work
Engage the client as if they are the most important person in the world
Treating others like you want to be treated
Overall Expectations:
Serve external and internal customers by understanding their needs or requests and delivering service with kindness, accuracy and efficiency all while maintaining company policies, guidelines and systems.
Front Office:
Greet and assist Clients
Answer phones
Operate Truck Scale
Notify warehouse team of incoming clients
Create transportation documents
Update logistics status trackers
Accounts Payable:
Create and maintain QuickBooks / Rematter vendor and customer information
Create, maintain and apply rates to vendor accounts
Assist with monthly payment purchase orders
Accounts Receivable:
Initiate invoice and paperwork
Assist with Account Receivables collections
Assist with the receiving process and paperwork
Other Responsibilities:
Client Services - schedule service requests
Inventory - assist in inventory adjustments
Data Entry - provide support to various departments
Equipment - Assist Maintenance Manager with Hippo Software - scanning and entering Data
Human Resources - Assist Office Manager with payroll and onboarding new team members
Partner with office manager on various projects
Participate in special project
Look for opportunities for continuous improvement
Other jobs as assigned
Customer Service Specialist Qualifications:
QuickBooks
Word and Excel (or Google equivalent)
3-5 years bookkeeping experience
General Office Skills
Excellent written and verbal communication skills
Associates degree
Excellent organizational and time management skills.
Willingness to and help as-needed in other front office areas
Positional Goal: Be the reason our clients choose Grand Rapids Iron & Metal
Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.
Good luck, we look forward to reviewing your application!