Business Support Coordinator - Contract - Clayton, NC
Proclinical is seeking a Business Support Coordinator to provide excellent customer service support in the area of Human Resource transactions, policies, and processes. This is a contract position located in Clayton, NC
Primary Responsibilities:
This role is within the HR Service Center and provides service to employees, HR Business Partners, and other Centers of Excellence within HR. The ideal candidate will have a customer service understanding and the ability to handle a fast-paced environment while maintaining outstanding customer service.
Skills & Requirements:
High School diploma required; bachelor's degree preferred.
Previous experience in a customer care or HR role receiving inbound service calls is preferred.
Strong Customer Service skills with a service-oriented mindset.
Excellent interpersonal and communication skills.
Proficiency in Microsoft applications especially 2010 Outlook, Word, and Excel.
Basic SAP, Crystal Reports, and ServiceNow knowledge is a plus.
Ability to work with a sense of urgency and maintain the highest level of confidentiality.
The Business Support Coordinator will:
Respond to employee inquiries in a timely, professional, and consistent manner.
Use procedures, policy manuals, knowledge base, and other reference materials to assist in answering employee inquiries and resolving issues.
Execute HR services within HR, such as file maintenance, new hire paperwork, HR system administration, personal information updates, separations, etc.
Provide support for HR system inquiries related to the performance management system.
Document all employee inquiries in a case management application and update solutions in the ServiceNow portal.
Assist with activity reports, metrics, and statistical data related to frequently asked questions, call volume, response time, etc.
Maintain confidentiality and privacy of any personal or sensitive data in all interactions.
Work on special assignments or projects as assigned.
If you are having difficulty in applying or if you have any questions, please contact Kylie Williams at (+1)267-523-2542 or k.williams@proclinical.com.
Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.
Proclinical Staffing is an equal opportunity employer.