Technical Project Manager at Horizontal Talent in Plymouth, Minnesota

Job Description:

Description:

• CMDB Analyst is responsible for administering and executing the configuration management process and ensuring CMDB data integrity.


• This role will be responsible for ensuring the CMDB is up to date with best practices for the CSDM model.


• This role works closely with the IT Service Now System Admin and all process owners within IT.

• As part of management of CMDB, this role will ensure compliance with regulatory requirements and make sure relationships to promote correct alignment with CSDM practices


• Implement best practice support of collection of up-to-date interrelated CI in ServiceNow CMDB about all CI items in CMDB


• Implement and Support automated entry of CI items with in the CMDB for population of data


• Work with Stake holders to ensure full CI data is inserted in the CMDB


• Assist ServiceNow defining and registering CI in the appropriate class with the defined attributes.


• Responsible for reporting on completeness of verification of data and where the cleanup is constructed at specific times


• Assist in implementing a formal CMDB governance model and creation of key performance indicators


• Perform troubleshooting of discovery methods and assist with setting up integrations for entry of data into the CMDB

• Associate degree

• 5 + years experience working in servicenow


• 3+ years working with CMDB


• Understanding of CSDM principles in ServiceNow