At Event Tickets Center, we believe buying tickets should be simple. We streamlined the online buying process by creating a user-friendly platform to browse millions of tickets to thousands of national and local events. United by a shared love of concerts and live events, the team at Event Tickets Center works together to spread joy and connect customers with the tickets they need to see the performances that drive them wild. Our diverse team comes from a variety of different personal and professional backgrounds, with each member using their own interests and skills to help build a company culture that is both open and welcoming, as well as a seamless, easy user experience for the customer. From festival lovers to Broadway buffs to sports fanatics, we pool our talents together to build a great workplace and share our passion for theater, concerts, sports, and comedy with the world. Want in? We'd love to hear from you.
About the Job:
Event Tickets Center (ETC) is seeking a seasoned Senior Product Manager (Digital Products & User Experience) to lead product strategy, drive revenue growth, and optimize our online user experience. The ideal candidate will have a proven track record of at least 5 years in product leadership roles, demonstrating expertise in crafting product strategies that significantly impact revenue generation, guiding the development of innovative digital products and website enhancements, and leveraging analytics and conversion rate optimization tools (CRO) to improve user experience, engagement, and conversions. Do you have a passion for driving website conversions and a knack for building successful online experiences? If so, this role as Website Product Manager could be a great fit for you!
Responsibilities:
Strategic Direction:
Develop data-driven product strategies and roadmaps for the website, aligned with company vision, business goals, and revenue growth objectives for live event ticket sales.
Conduct market research, competitor analysis, and stay current on UX/CRO best practices to identify website improvement and expansion opportunities.
Product Management:
Prioritize website initiatives, manage product initiatives, timelines, and budgets.
Collaborate and communicate effectively with cross-functional teams (engineering, development, marketing, SEO) to ensure successful project implementation.
Track progress, resolve dependencies, and communicate transparently with stakeholders.
User Experience & Conversion Optimization:
Conduct user research and usability testing to deeply understand customer needs and pain points.
Design and implement A/B tests to optimize website features and functionalities for driving conversions.
Analyze website data and user behavior to continuously improve user experience and increase conversions.
Leadership & Communication
Clearly articulate the product vision, goals, and priorities to all teams involved.
Persuasively advocate for users and champion data-driven recommendations.
Present findings and recommendations effectively to leadership and stakeholders.
Provide supervision and support to junior specialists/managers, fostering a collaborative work environment.
Qualifications:
Minimum 5+ years of experience in product management, with a proven track record of success in driving revenue growth, website conversions, and user experience improvement in a technology-driven, high-volume e-commerce environment.
Background in software development and programming, with a deep understanding of technical concepts.
Strong understanding of user research methodologies (A/B testing, user interviews, etc.), data analysis tools, and SEO best practices.
Experience working with analytics platforms (Google Analytics, etc.) and product management methodologies (Agile, Scrum, etc.).
Excellent communication, collaboration, and presentation skills, with proven leadership abilities.
Ability to work both independently and collaboratively in a fast-paced environment while managing multiple priorities.
Bachelor's degree in Computer Science, Engineering, or a related field.
Experience in the e-commerce or online ticket resale industry is a strong plus.
Benefits:
The salary range is from $150,000 - $175,000
Health, Dental and Vision Insurance
401(k) retirement plan with Company Matching contribution
Up to 120 hours of paid time off
Free Office Food and Drinks
Company happy hours and company outings to concerts and sporting events
Accrue monthly credits to use towards tickets to any event of your choice annually