Location: YWCA Golden Gate Silicon Valley, Palo Alto, CA
Website: www.yourywca.org
Department: Support Services (Pending name change to Healing & Justice)
Program: Community Support - North
Join a passionate, dynamic team dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. For over 100 years, YWCA Golden Gate Silicon Valley has provided programs and services that form a critical continuum of response, healing, and prevention. Our dedication to the people we serve is unparalleled. We have an exciting future, and the team to deliver on that lasting change for the people we serve. To encourage survivor self-determination, services are delivered through a strengths-based, non-judgmental, and trauma-informed lens that aligns with our mission. Be a key part of shaping this future as our new SURVIVOR ADVOCACY (program) COORDINATOR II (North) in our Support Services department.
Reporting to the Community Support Manager, the Survivor Advocacy Coordinator II (North): • Provides direct advocacy and accompaniment, counseling, case management, and community referrals to adults and children impacted by sexual assault, domestic violence, and human trafficking both in person and on the phone using a strength-based, client-centered, trauma-informed approach. • Supports the work of the team by coordinating the daily management of community support activities, including but not limited to, referral response, classifying and distributing cases, connecting with community partners, and triaging community requests • Organizes the daily coordination of services, including requests for community support and advocacy services and distribution assignments and referrals among the team to ensure appropriate caseloads, as well as supervise a team of advocates • Build relationships with law enforcement agencies and community organizations by providing training and outreach to increase community awareness of survivor services. • Serves as a point of contact for after-hours emergencies as Manager on Call.
We are seeking a compassionate, organized, and reliable individual with a high level of self-awareness and emotional intelligence. Essential to this role is a demonstrated ability to work with culturally and economically diverse individuals and families and the ability to work with those impacted by trauma; a demonstrated ability to function effectively in a fast-paced environment and to respond appropriately to unexpected situations.
Candidates must have excellent interpersonal skills to work independently and as part of a team. You must have an understanding of feminism and a strong commitment to social justice. Additionally, an ideal candidate will possess knowledge of and sensitivity to domestic violence and sexual assault issues, trauma, gender equity, and client-centered service provision.
Candidates must have a Bachelor's Degree in a social services field or an equivalent combination of education and experience. Key to success is the ability to be present in a changing work environment; the ability to work independently and as a member of a diverse team with flexibility, initiative, and a sense of humor; and the ability to prioritize effectively and model healthy boundaries with empathy and compassion. Candidates should be competent in using Microsoft Office (Word, Outlook, Excel, PowerPoint) and have experience in confidential data management and record keeping.
The ideal candidate is a warm, self-starter deeply committed to providing services from a strengths-based, social justice and anti-oppression framework. Prior advocacy-based counseling and case management experience is a plus. Bilingual, bi-cultural, and bi-literate skills are preferred (Spanish, Mandarin, or Vietnamese strongly preferred).
Delivery of service includes overtime to accomplish the task at hand. This position is in-person and in the office.On-call duties are required during evenings and overnight on a rotation. Work includes lifting up to 30 pounds. Susceptible to compassion fatigue and/or vicarious trauma.
Required: Cleared background check (fingerprinting), valid TB test, valid 3+ years California driver's license, and auto insurance. Must have completed or be willing to complete a 75-hour California State Domestic Violence and Sexual Assault Counselor certification. (Training will be provided). This position requires a Covid-19 vaccination due to the in-person interfacing required, and to promote the health and safety of others in the workplace and our community.
YWCA BENEFITS: • A competitive benefits plan: Employer covers employee's premium for health, dental, vision, and life insurance (depending on the plan you choose) • A high deductible medical plan available including employer contributions and optional employee contributions and a limited Flexible Spending Account available • 15 paid holidays are made available each year: New Year's Eve, New Year's Day, Martin Luther King Day, President's Day, Women's International Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples Day, Veteran Day, Thanksgiving, and the day after Thanksgiving, Christmas Eve and Christmas Day. • 22.5 days of annual accrued PTO to start • Employee Assistance Program (EAP) and Talkspace for employees and their household members • Immediate Employee contributed 403b, and an Employer Contributed 401a Retirement Plan with optional employee contributions after eligibility is met • Parental leave for eligible employees for up to the first eight weeks • Annual Retention Bonus • Employee Discounts with TicketsatWork • Free Access to the Calm App • With access through Kaiser for the Ginger App and Class Pass