This is a full-time on-site role for a Dispatcher/ Office Manager at Palo Alto Plumbing Heating and Air located in Palo Alto, CA. The Dispatcher will be responsible for coordinating and scheduling service calls, dispatching field technicians, and providing exceptional customer service to both internal and external teams. The Dispatcher will be responsible for maintaining accurate records of service calls and ensuring timely and efficient delivery of services.
Qualifications
Exceptional communication and customer service skills
Ability to multi-task and work in a fast-paced, on-demand environment
Proficient in computer systems and various software applications, including Microsoft Office Suite and scheduling software
Experience in dispatching, scheduling, or customer service is preferred
Positive attitude and team player mentality
Ability to remain calm and collected during emergency situations
High school diploma; post-secondary education is a plus
Bilingual in Spanish and English is a plus
Competitive Salary, 401K matching, Excellent Benefits, Fastrak if needed.