Serena & Lily is seeking a Design Shop Store Leader to lead our new Design Shop opening in Naples, FL. The Design Shop Leader is responsible for establishing and maintaining client services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through hiring, merchandising, inventory, expense control, human resources management, and managing operating costs and shrinkage. This is a wonderful opportunity to be a leader in a customer focused and design driven environment.
Ideally, we are looking for candidates who are available to work fulltime hours which may include weekends and some summer holidays. Our fulltime roles offer a generous benefits package and additional perks.
KEY ACCOUNTABILITIES:
Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation)
Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behavior
Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service
Master and teach brand standards regarding outreach, design advice, floorplans and mood board creation for in-store or virtual design advise requests
Create a warm, welcoming, inspiring, and empathetic on-brand client experience
Manage Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the business
Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Grow client base, including designer outreach
Coach, counsel and continually develop team through continual evaluation and reaction to performance issues in conjunction with the Executive Leadership Team
Ensure appropriate merchandise stock levels, merchandise presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked. Lead and maintain visual standards of the store, per home office directives
Understand, uphold and monitor compliance to company policies and procedures
Effectively and efficiently communicate directives from home office
Lead in home design consultation process
Any other responsibilities as assigned by Leadership
ESSENTIAL SKILL REQUIREMENTS:
Industry awareness and strong business acumen
Proven ability to lead, motivate and inspire team to achieve excellence
Proven track record of meeting and exceeding goals through solid business planning
Proven ability to deliver excellent client service standard and ability to lead best practice implementation
Superior verbal and written communication and interpersonal skills
Willingness to ask questions and seek solutions; self-starter
Meticulous organization and attention to detail
Ability to use a MacBook for web navigation, email and Zoom, 3-D rendering experience a plus. Proficient in Microsoft Office Programs.
QUALIFICATIONS:
5-7 years of retail leadership experience, interiors/home furnishings field preferred
Strong contacts in and knowledge of the local interior design community is preferred
Ability to lead in a team environment
Strong sense of personal style
ESSENTIAL PHYSICAL REQUIREMENTS
Ability to process information and merchandise through computer system and POS system
Ability to communicate with associates and clients
Ability to read, count and write to accurately complete all documentation
Ability to freely access all areas of the store including selling floor and stock area
Ability to operate and use all equipment necessary to run the store
Ability to climb ladders
Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds
Ability to work varied hours/days to oversee store operations including weekend and holidays
COMPENSATION:
$90-105k depending on experience
Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily's benefits. Employees can enroll in our company's 401k plan. During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.