City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our location in Northern New Jersey (Westwood, NJ).
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!
City Wide, the nation's leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - Northern New Jersey location, one of more than 70 markets covered across the United States and Canada. Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve.
Objective The Facility Services Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.
Essential Functions
Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building maintenance solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Ensure adequate (internal and external) staffing needs to service clients
Promote the sale of, procure, and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received
Communicate client survey responses to the Director of Operations, Night Managers, and Contractors
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
Participate and be present in monthly IC paydays
Requirements Position Requirements
3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience
High School diploma required, bachelor's degree highly desirable
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Excellent verbal and strong written communication skills
Proficient in Microsoft Office and knowledge of CRM database
Must have reliable transportation
Working Conditions Physical Demands The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.
Environment Describe the work environment the employee will be exposed to and safety requirements. Example: "While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and extreme heat. Safety requirements for this position are safety glasses, hearing protection, and steel-toed work boots."