Clinic Office Manager at QTC Management, Inc. in Fairbanks, Alaska

Job Description:

Would you like to make a difference in the lives of America’s military service members?

Are you looking for a change of pace, with reasonable and flexible hours?

If you are a Certified Medical Assistant (MA), equivalent military specialist (Medic, Corpsman, or Para-rescue) or higher with leadership experience we would like to talk to you!  Leidos QTC Health Services is seeking qualified candidates for a full- time Clinic Office Manager opportunity in our Fairbanks, AK clinic. 

We are the largest provider of disability (pension) and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference.

Our mission: To provide high-quality, timely, and customer-focused medical examination service solutions.

Our values: ~Integrity ~Innovation ~Agility ~Collaboration ~Inclusion ~Commitment

In this rewarding role, you will:

• Manage day to day operations of assigned clinic(s) to include planning and coordinating work assignments of all clinic staff.


• Be responsible for hiring, performance reviews, setting staff expectations, onboarding new employees and daily approvals of employee timekeeping.


• Coach, mentor and train employees for growth and development opportunities in skill, knowledge and empowerment


• Collaborate with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire claimant and customer experience.


• Be responsible for ongoing on-site provider satisfaction through engagement and retention efforts.


• Train and implement policies, procedures, goals and objectives for assigned staff.


• Ensuring strict confidentiality of all medical records, PHI and PII


• Consistently audit clinic(s) to meet established operational and safety standards (e.g., expired supplies, annual fire inspection, fridge temps, sharps disposal, equipment calibration, etc.)


• Manage clinic(s) budgets to include medical and office supply inventory.


• Assist Regional Managers with provider scheduling.


• Review and analyze clinic metrics to ensure meeting company goals (e.g., weekly, quarterly, annually, etc.)

Ideally, you will have:

• Bachelor's Degree in a health care related field w/ 4 years of related experience or Master's Degree w/ 2 years (Additional years of experience may be considered in lieu of degree)


• 2 or more years of experience supervising or leading teams or projects preferably in an Occupational, General or Internal Medicine work environment.


• Strong leadership skills with the ability to prioritize and delegate effectively.


• Strong verbal and written communication skills


• The ability to work collaboratively with cross functional team members with a sense of urgency.


• Excellent organizational and follow up skills, with a strong attention to detail.


• Skills necessary to analyze data and information. 


• High standard of business ethics and integrity.


• Proficient Microsoft Office Suite


• An understanding of medical terminology


• The ability to learn and understand new proprietary software applications.


• Clinic operations experience a plus


• CPR/BLS certification required.


• One of the following: Medical Assistant, RN, LVN, LPN Diploma or EMT Certification or experience as a Military Medic or Hospital Corpsman.


• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation.


• Receive a medical clearance that consists of passing an N95 respirator fit test, pass a Tuberculosis/TB test and receive a Hepatitis A/B vaccine series or pass a Hepatitis A/B Titer test.

Typical Day:

• Initial training will be Mon – Fri: 8:00am – 4:30pm for 3 weeks.


• Position is located ONSITE at our Clinic


• Rotating shifts are Mon- Fri 7:30 AM - 4:00 PM or 8:30 AM - 5:00 PM

Pay and Benefits:

Salary:  $72,771- $88,943 with a 9% annual bonus

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, performance-related bonuses, health and wellness programs, student loan repayment and tuition reimbursement, paid leave and retirement. More details are available here. 

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. 

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above.  It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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