Assistant General Manager – 192 at The Blake at Taos Ski Valley, Inc. in Taos Ski Valley, New Mexico

Job Description:

The goal of the Assistant General Manager is to orchestrate memorable and unique guest experiences by leading a team of well-trained, inspired, and passionate individuals. Technical duties include floor operations, scheduling, service standards, guest satisfaction, reservations, opening/closing, end-of-day reporting, inventory, waste recording, sanitation, safety, incident documenting and reporting, and other duties as assigned by the General Manager.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities following the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

Essential Job Responsibilities:
Completion of daily opening and/or closing duties according to checklists and Standard Operating Procedures (SOPs)Quality control and assurance of prepared food and packaged productResolve escalations with a positive outcome when the need to do so arises and lead staff to feel empowered to do the sameEnsure communication and efforts between culinary leadership and front of house are seamless and unifiedSupervise staff and coordinate day-to-day operations of each assigned shiftDelegate duties to staff and send associates on break at appropriate timesAssist in properly training staff to execute service standards for presentation, delivery of food and beverage, and service styleMaintain strong knowledge of all aspects of each position and be able to jump in and provide support as neededDaily POS computer operations, daily cash-out reporting, FOH staff timekeeping & tip processing, alcoholic beverage security, and operating supply orderingAssist in the creation and execution of training plans based on operating proceduresHave a presence in the dining areas to curate the experience at 192Communicate with guests and solicit their feedback, address issues as neededObserve staff interactions with guests; coach, train, and correct staff as neededIdentify areas of opportunity within the operation to enhance the speed of delivery, quality of food and beverage, and consistency and quality of the delivery experience. Work closely with the General Manager and the team to continuously improve all areasReview and understand financial information, as well as perform basic arithmeticAssist the General Manager in conducting performance reviews of each employee throughout their employmentComplete daily financial reports and end-of-shift notesAssist with special events as needed (set-up, tear-down, and room reset)Understand and communicate products and services available at the resortReliable attendance on all scheduled workdaysOther duties as assigned

Personal Skills:
Strong personal character and commitment to Taos Ski Valley, Inc.s Vision, Purpose, and ValuesAbility to gracefully and humbly accept criticism and opportunities for growthAbility to stay positive, focused, and constructive when faced with setbacks, and challenges, and while working in an ever-changing environment.Conducts oneself with integrity, respect, and compassion, recognizing that each individuals unique attributes contribute to the overall success of the company. Strives for open, honest, and effective communication to build trust in our relationships with our guests and staff

Qualifications/Knowledge:
Minimum 3 years experience in high volume, high quality, casual fine dining leadership Bachelor's degree in Culinary Arts or Hospitality Management is preferred Candidate must have New Mexico Food Handler & Alcohol Server Certifications upon hireProficiency in building and maintaining FOH systems of operationStrong knowledge of Microsoft Office applications (Word, Excel, Access, Outlook, etc.)Ability to work a flexible schedule including weekends, holidays, and evenings.

Work Environment:
Taos Ski Valley, Inc. is often a fast-paced work environment, especially during holidays and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include:
Will often lift up to 25 pounds and occasionally up to 50 pounds.

Background Check:
Positions dealing with children, of a safety-sensitive and/or confidential nature, require driving, or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

Is a Background Check required for this position: YesIs an MVR required for this position: No