Software Engineer II (R-16030) at Dun & Bradstreet in Jacksonville, Florida

Job Description:

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,500+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers .

Team Overview:

The platform Operations team supports two products of the D&B Sales and Marketing Solutions (S&MS) suite - D&B Rev.Up™ ABX and D&B Connect. The team assists users with inquiries, technical issues, and provides general support related to these specific offerings. Responsibilities include providing product information, troubleshooting problems, guiding users through the features of these products, and addressing concerns via various communication channels.

The Role:

The Support Engineer will liaise closely with technical and non-technical members of the business to resolve issues in a timely manner using analytical and programming skills to provide remediation plans forward. The ideal candidate will have a strong track record of providing hands-on technical product support and will have a passion for diving into the code to perform root cause analysis. You are relentlessly curious and driven to dig into a functional area and understand its nuances.

Role Objectives:

Serve as an escalation point for internal customer support and product teams.

Identify issues that cause the products not to work properly in customer environments.

Describe issues and work with the development team on engineering and implementation of technical solutions to them.

Develop and support internal technical tools that will be critical in helping the Customer Success teams better serve our customers.

Key Responsibilities:

Key Qualifications:

Preferred skills:

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.

• Up to 16 weeks 100% paid parental leave after one year of employment.

• Paid sick time to care for yourself or family members.

• Education assistance and extensive training resources.

• Do Good Program: Paid volunteer days & donation matching.

• Competitive 401k & Employee Stock Purchase Plan with company matching.

• Health & wellness benefits, including discounted Gympass membership rates.

• Medical, dental & vision insurance for you, spouse/partner & dependents.

• Learn more about our benefits: http://bit.ly/41Yyc3d .

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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Equal Employment Opportunity (EEO): Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. View the EEO is the Law poster here . View the pay transparency policy here .

Dun & Bradstreet is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to AcquisitionT@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.