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Customer Service Representative - Holbrook, MA at Oldcastle APG Inc in Holbrook, Massachusetts

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time

Job Description:

Job ID: 496146

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.


We currently have openings for Customer Service Representatives. These positions are responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.

Essential Duties and Responsibilities

  • Assist customer with product questions, ordering, order tracking, complaints and problems

  • Enter orders into system for billing and delivery

  • Prepare quotes and coordinate mailings of literature and samples

  • Coordinate delivery schedules with dispatch

  • Build displays and keep merchandise stocked on shelves

  • Retrieve needed information for credit department

  • Issue credits or debits accurately when applicable

  • Set up new customers for sales force

  • Answer incoming calls

  • Take sales orders from sales representatives and customers by phone and radio

  • Assist walk-in counter customers

  • Receive cash payments and run credit card and check approvals

  • Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records

  • Print and distribute e-mailed customer purchase orders

  • Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Requirements / Education / Experience

  • High school diploma / equivalent

  • At least 1 year of related experience

  • Detailed oriented

  • Good with basic math

  • Skilled in Microsoft Office Suite

  • Good organizational and problem-solving skills

  • Experience with multi-line phone system

  • Attention to detail

  • Pleasant phone personality

  • Ability to multi task

Physical Requirements

  • Ability to sit for extended periods of time

  • Ability to perform repetitive motions of the wrist, hands, and fingers to use a PC and keyboard

  • Bending and some lifting

  • Extensive writing

  • Extensive phone and radio use

  • Tasks can be very repetitive

  • Slight lifting of ship tickets and overnight packages

What CRH Offers You

  • Highly competitive base pay

  • Comprehensive medical, dental and disability benefits programs

  • Group retirement savings program

  • Health and wellness programs

  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link .

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