Learning Center Support Specialist at Pima Community College in Tucson, Arizona

Job Description:

Pima Community College



Pima Community College Named Top University/College Employer in Arizona



Position Title: Learning Center Support Specialist



Department: Northwest Campus



Starting Rate: Band 2 - $18.08 - $20.34



Benefits: Summary



Closed Date: May 1, 2024, 5:00 PM Arizona Time



Position Summary:



The Support Specialist is responsible for performing a variety of clerical assignments of complexity requiring greater independent judgment. This position will report to the Learning Center Assistant Program Manager. The Support Specialist will interact with students, faculty, staff, administrators, and the general public to provide information and assistance regarding the area, programs, resources, campus, and/or College. This position will work with students, staff, and faculty to assist in the use of technology to include Office programs, D2L, and other instructional support programs. The Support Specialist will work as part of a team to monitor virtual meeting rooms. This position will work with the Penji tracking software to monitor usage for the facility and traffic flow as well as report on the usage data and trends.



The work schedule for this position is flexible and may include working evenings and weekend.




Duties and Responsibilities:

• Provide exceptional customer service


• Maintain confidential records, files, and interpretation of data for entry into databases requiring compilation of information


• Research, analyze and prepare various administrative and fiscal reports


• Interpret College policy and procedures for students, faculty, and staff


• Compile reports or studies where analysis or technical data is required


• Monitor and maintain virtual environment


• Participate in special projects with staff as directed


• Perform other duties of a similar nature or level as needed


• Provide office support to administrative staff and assists students and faculty by answering, screening and directing phone calls, chats, and emails; review and respond to emails; prepare and proof reports, letters, spreadsheets and requisitions; coordinate meetings, and take notes


• Serve as first point-of contact for inquiries, complaints, and concerns. Interact with students, faculty, staff, and the general public to answer questions concerning processes and procedures or confidential issues or concerns


• Gather, assemble, update, and distribute a variety of department or college specific information, forms, records, and data as requested


• Track financial activity and departmental budget; review financial transactions and other documents for accuracy and availability of funds; ensure compliance with laws and College regulations and policies. Prepare financial documents as requested


• Function as a liaison between the Learning Center, students, faculty, staff, and the general public


• Order and maintain material and supplies


• Perform all other duties and responsibilities as assigned or directed by the supervisor

• High school diploma or GED and
  


• One to three years of related experience providing technology general office support

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

• Associates Degree/Vocational or technical training in office management


• Three to five years of customer service experience


• Bilingual (Spanish Preferred)


• Previous Learning Center or Computer Commons experience

• Knowledge of computer equipment and technology usage to include word processing, database, spreadsheet and other instructional software and hardware


• Knowledge of administrative procedures and practices


• Knowledge of internal and external customer service principles and practices


• Knowledge and application of organizational and time management principles


• Skill in maintenance of database systems and records.


• Skill in effective communication (both written and oral)


• Skill in performing a variety of duties, often changing from one task to another of a different nature


• Skill in positive, productive and flexible customer service


• Ability to establish and maintain cooperative working relationships


• Ability to adapt and maintain professional composure in emergent and crisis situation


• Ability to apply effective and accurate data entry and typing skills


• Ability to develop and maintain effective and positive