Technical Writer at Allscripts in Raleigh, North Carolina

Job Description:

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Job Summary:

An intermediate position building on all the skills of an Associate Technical Writer. The Technical Writer takes on more complex writing assignments and project management responsibilities. The Technical Writer has an excellent working knowledge of the tools and writing skills needed to develop documentation deliverables. This person has developing planning skills, leadership skills and manages more complex projects. Supervision by the Development Manager or Team Lead is limited. This person can identify problems and offer solutions. The Technical Writer is proactive in taking on and mastering increasing responsibilities.

What you will contribute:

• All the accountabilities of an Associate Technical Writer.
• Understands the Solutions Development Framework.
• Develops new documentation following DCoE standards and maintains existing documentation utilizing strong time management skills.
• Actively participates in documentation planning processes.
• Understands and develops application process workflows beyond documenting features and functions.
• Works diplomatically and effectively with subject matter experts and program and product managers in resolving issues.
• Participates and interacts as a collaborative member in all project team meetings and suggests process improvements.
• Facilitates documentation walkthrough meetings with project team members when needed.
• Understands the overall features of the product and has intermediate comprehension of the application(s) to which they are assigned including the
• relationship to other applications.
• Uses TFS to report defects or suggest enhancements to the product, as needed.
• Keeps the release coordinator/team lead informed of progress or is a release coordinator and works with manager to estimate effort for projects.
• Continues ongoing training in technical communication including industry trends
• Experience in healthcare industry, with a focus on Risk Adjustment
• Experience with MA/ACA Risk Scoring methodology, including familiarity with condition categories (HCC)
• Strong written and verbal communication skills
• Critical Thinking and Problem-Solving Skills
• Strong Organizational Skills
• Ability to interface with both external and internal personnel at all levels.
• Professional and interpersonal skills
• Ability to work within a team environment.

The ideal candidate will have:

• Bachelor's Degree or equivalent Technical / Business experience Required
• 2-4 years relevant work experience Preferred
• 2 to 4 years of successful work as an Associate Technical Writer. 5 years overall experience.

• Required
• Technical Communication certification from an educational institution required

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Visa Sponsorship is not offered for this position.

Veradigm policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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