Our client is a leading consumer goods and chemicals company! They are looking for a Customer Fulfillment Specialist to join their team at their Racine location.
Responsibilities: • Execute assigned tasks in a manner aligned with company and customer expectations • Make independent judgement within the scope of authority for work governed by standard operating procedures • Work closely with other members of the team and cross functional partners to provide outstanding service to all customers. • Ensure proper execution of system tools to ensure the goals of order management are met • Address and professionally respond to all phone calls and e-mails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns • Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken • Generate reports for analysis as requested
Minimum Qualifications: • Proficient with Microsoft Office Suite including Word, Excel, Outlook, and Access • The ability to communicate effectively; written and verbal • Strong interpersonal skills • Strong analytical and problem-solving skills • Outstanding organizational skills; the ability handle multiple tasks and projects simultaneously • Ability to work independently with minimum supervision • Ability to work in a fast-paced setting