The Audit Support (Billing Specialist) is responsible to answer all customer and carrier inquiries, overseeing freight payable function for all assigned clients through a designated process, and managing customer accounts for accuracy. In addition, this role is responsible to uphold our core values of Ethics, Engagement, and Excellence.
Essential Functions:
Review daily EDI and paper invoices for appropriate documentation and approval prior to payment and processes them in the computer system.
Reconciliation of freight rates against applicable tariff.
Communicate with co-workers, management, clients, and others in a courteous and professional manner.
Efficiently use our proprietary task-tracking tool.
Assists team members and performs other incidental and related duties as assigned.
Qualification/Requirements:
Maintain a high level of confidentiality regarding all client specific data and safeguarding the information from other clients and competitors.
Ability to gather and analyze information, find possible solutions, select the best option, and evaluate the decision is required.
Attention to detail, including verifying completed work.
Maintain and document all processes and procedures for client-based workload.
Secure all electronic and hardcopy confidential information.
Backup other auditors and assist with workload as needed.
Education/Experience:
Associate degree in Accounting, Business, Supply Chain/Logistics or related field, or 2-4 years related experience and/or training, or equivalent combination of education and experience (Bachelor's Degree preferred).
Proficient in Microsoft Office Suite.
Proficient in 10-key by touch.
Customer service experience.
AFS is an equal opportunity employer and prohibits discrimination and harassment of any kind: AFS is committed to the principle of equal employment opportunity for all teammates and to provide teammates with a work environment free of discrimination and harassment.