ExperientX is the CX practice within Experient Group. We build world-class solutions by focusing on the right blend of customer empathy and practical, measurable business results. Experient Group is a business and technology consulting firm that has been operating for 20 years, serving Fortune 500 clients. We partner with companies to deliver meaningful business value through ambitious projects. We are known for being the best at customer experience, and we approach everything with a sense of excellence and pragmatism. www.experientx.com
ABOUT YOU
You're smart and insatiably curious. You feel deep empathy for your client's challenges and their customers' challenges. You understand that great customer experience is just as much science as it is art. You can calculate business value and are confident in linking customer experiences to measurable business outcomes. You're excited by what you do, you love solving hard problems with fun people, and you care a lot about delivering excellence.
WHAT YOU'LL DO
Partner with the project team and clients to advise on CX strategies and solutions. This could include growing customer experience capabilities internally for the client, or building strategies, concepts and experiences for their customers.
Plan and facilitate client white-boarding sessions, design workshops, and project meetings.
Develop executive-level storytelling presentations, simplifying complex findings and concepts to drive action and decision making.
Analyze market and competitive data to discover trends, best-practices, threats, and provide recommendations.
Define users, segments, and channel strategy. Develop plans for products, programs, and/or services.
Create multi-year transformation roadmaps of various complexity levels and document initiatives.
WHAT YOU'LL BRING
3+ years of management consulting CX-related work, professional services, and/or Big 4 consulting experience.
Experience developing qualitative and/or quantitative insights, and designing and creating journey maps, communication plans, implementation roadmaps, and/or service blueprints.
Ability to work with cross-functional teams and develop ideas to bring together goals and tailor objectives and consumer needs.
Proven ability to work closely with the technology team and basic familiarity with the systems and processes required to build apps and websites.
Strong project management skills and experience.
Ability to analyze complex issues and distill concepts to clients.
Fully understand client business and become the key trusted adviser.
Experience in delicately identifying risks and collaborating with the client to drive action to mitigate and resolve issues.
Strong analytical and interpersonal communication skills, while working independently
Organizational skills and the ability to handle a vast array of information.
Ability to present and explain complex concepts in easy-to-understand terms to groups ranging from executives to project team members and other stakeholders.
Strong critical thinking and problem-solving skills coupled with strong oral and written English communication skills.
Experience in serving as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs.
A bachelor's degree from an accredited college/university. A master's degree and/or applicable professional certifications are bonuses.
Location: Atlanta, GA based position. No relocation budget available.
ExperientX is part of Experient Group, which is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.