Jackson + Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to provide quality patient care.
The Support Coordinator is an entry level Coordinator position allowing associate time to develop and increase understanding in the role of a Service Coordinator. Practices effective desk management, communication, and team support by processing assigned tasks for Service Coordinators and Recruiters. Assists Management Team and Sales Team with assigned Projects. Supports deadlines, data integrity, and keeps management informed of activities and significant problems.
Additional Details:
Assumes responsibility for the effective performance of all related Service Coordinator functions.
Enter data and update database on an ongoing basis.
Coordinate travel for contractors throughout their assignments.
Ensure all accounting/assignment related documents are sent out and received back in a timely manner, are in order, and are signed by both the contractor and the client, when applicable.
Submit any reimbursement issues to accounting department for correction.
Communicate with contractors via phone calls and e-mails regarding relevant concerns and necessary documentation/logistics.
Rotate the after-hours emergency phone responsibilities with other members of the team.
Special projects as assigned.
Assumes responsibility for establishing and maintaining good business relationships with customers and outside contacts.
Ensures that customer needs are satisfied and that they are informed of their travel arrangements.
Resolves customer requests, complaints, and problems.
Promotes goodwill and conveys a positive image of the Company.
Assumes responsibility for establishing and maintaining effective communication or coordination with area sales associates and with management.
Assists area associates as required.
Keeps management informed of area activities, significant problems, and any changes requested of them.
Works to foster a cooperative team environment.
Assists other Service Coordinators and other divisions as needed.
Keeps management well informed of area activities, significant problems, any changes, and assigned tasks requested of them.
Completes assigned documentation in an accurate and timely manner.
Generates credible and timely reports to team and management as needed.
Assumes responsibility for related duties as required or assigned.
Ensures that work area is clean, secure, and well maintained.
Completes miscellaneous/special projects as assigned.
Attends and participates in meetings, conference calls and seminars as required.
Maintains a good understanding of product information.
Meets all assigned deadlines or communicates obstacles in meeting deadlines.
Here's Why The Atlanta Journal-Constitution Ranks Jackson + Coker A Top 5 Mid-Sized Workplace:
Career longevity
Jackson + Coker is a nationally known and highly respected, industry-leading organization known for quality and service with a strong national and local presence. You will be working in an industry that will withstand the test of time in a prestigious field.
State-of-the-art facilities
Our beautiful corporate headquarters is equipped with a gym including exercise classes and a personal training staff, full-length pool and locker rooms with a sauna and steam room; several onsite restaurants at 25% off for associates; Starbucks; miniature golf course and game room; nail salon; dry cleaning and car wash services. Associates enjoy the convenience of our onsite health clinic where they as well as their families can be seen by a Physician or a Nurse Practitioner at no cost and receive free prescriptions. Our childcare and virtual learning support is a huge bonus to our associates with growing families. All associates are eligible for an array of benefits including medical, dental, vision, disability and life insurance to name a few. We also have a company sponsored 401K plan with company matching funds.
Training
In-depth orientation and ongoing training will prepare you to succeed in this key role.
Culture
Associate-led philanthropic committees support the causes important to our associates. Associate Networking Groups including the People of Color, Women's and PRIDE Networks. We are a mission-focused company that celebrates diversity and is committed to creating an inclusive environment for all of our associates.
Requirements:
Good interpersonal and public relations skills.
Excellent verbal and written communications skills
Excellent organizational and time management skills.
Able to work well independently (self-motivated) as well as in a team environment
Ability to work comfortably in a fast-paced environment.
Good computer skills and accurate typing abilities.
Working knowledge of Microsoft Office products (Word, Excel)
Able to work with and support sales teams.
Able to work with an appropriate sense of urgency
Strong knowledge of specific client objectives and business strategies.
Awareness of product offerings.
High School graduate, college training preferred
6 months to 3 years of customer care/support experience
EEO Statement
Jackson + Coker is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.