Purposeofthisposition: Delivering extraordinary customer service experience through the development of relationships and utilization of proactive management strategies, while controlling costs and promoting efficiencies.
100% inside and NO onsite
Must be able to manage multiple, high-volume projects simultaneously.
Will be sole point of contact for ALL internal and external communications including the customer.
Will be working 80 - 100 jobs - Large volume
5-10 years overall experience
Key Accountabilities: • Develop trusted, professional relationships with clients to support organizational value proposition. • Act as the primary point of contact, responsible for the planning and facilitation of all actions required for the effective fulfillment of designated projects from the point of sale to completion, while ensuring conformance with all the terms and conditions of the contracts. • Deliver timely and effective solutions and advisements, etc. to ensure project remains on and/or exceed schedule. • Support volume sales model through fast and effective production and delivery. Identify opportunities to collaborate with internal teams to improve and/or expedite the completion or projects. • Manage designated backlog to always ensure database accuracy, reporting all changes as they arise. • Responsible for pricing accuracy, clearly communicating any changes, and obtaining acknowledgement/acceptance. Initiate and command resolution in the event of error, variance, etc. to protect margin contribution.