BHS Corrugated is seeking a Service Director to join our growing team in Charlotte, NC!
Summary
As the Service Director at BHS Corrugated North America, Inc., you will lead the service team to achieve budgeted sales and profit goals while ensuring the highest levels of customer satisfaction. Your role will be pivotal in enhancing our service operations and driving the long-term profitability of our aftermarket services. This is a hybrid position requiring 50% travel.
Responsibilities
Achieve Service Goals: Ensure the attainment of BHS North America Service goals in terms of revenue and profit.
Team Leadership: Lead and manage the BHS North America Service team, overseeing day-to-day activities and providing guidance to meet company goals.
Promote Lifecycle Products: Drive the growth of BHS's innovative Lifecycle products, offering detailed feedback on their development and working collaboratively with all BHS groups to enhance product definition and delivery.
Enhance Customer Satisfaction: Lead efforts to continuously improve customer satisfaction for BHS NA. Ensure the availability of resources and processes to exceed customer expectations for service delivery and order fulfillment. Collaborate with BHS NA Sales and other departments to enhance customer satisfaction.
Maximize Long-Term Profitability: Take measures to control costs and establish cost-saving programs to maximize the long-term profitability of BHS NA.
Support Continuous Improvement: Contribute to the continuous improvement initiatives within BHS, actively participating in projects aimed at enhancing efficiency and effectiveness.
Effective Communication: Maintain open and frequent communication with the VP Service BHS NA, providing updates on marketplace activities and challenges.
Technical Expertise: Leverage technical knowledge to prepare product samples for bids/RFPs, sales, and customer requests, ensuring accuracy and quality.
Training and Development: Provide training to technical staff on major changes to processes and equipment documentation.
Product Development: Lead product development and life cycle management processes to support new product introductions and life cycle management opportunities.
Quality Assurance: Review QA paperwork on a daily basis and maintain and develop quality assurance and QC programs for the facility.
Data Analysis: Collect and analyze data to improve product specifications and create certificates of analysis.
Requirements
Education: Bachelor's or Graduate's Degree
Critical Thinking: Demonstrated critical thinking skills and dedication to continuous improvement.
Detail-Oriented: Strict attention to detail.
Operational Excellence: Commitment to operational excellence in all aspects.
Problem Solving: Demonstrated problem-solving and collaboration skills.
Business Acumen: Experience with business case development.
Communication Skills: Fluent in segments and problem-solving, as well as computing.
Physical Demands:
While performing the duties of this job, the Service Director may be required to:
Sit for extended periods when performing office-related tasks.
Stand, walk, and move about when participating in on-site visits or training sessions.
Lift and carry equipment or materials, occasionally up to 25 lbs.
Bend, stoop, and reach when accessing equipment or materials.
Use hands and fingers to operate computers, equipment, and tools.
Salary
This is a full-time position offering a salary of $155k - $180k.
Benefits
Medical, Dental, Vision and Insurance
Company-Paid Life Insurance
Company-Paid Short-Term Disability Insurance
Company-Paid Long-Term Disability Insurance
Generous 6% 401(k) Match
Vacation / Paid Time Off
Tuition Reimbursement
Legal Assist and ID Theft
About BHS
BHS is the world's largest provider of solutions for the corrugated industry. We are a privately-owned company, headquartered out of Germany, with more than 50 years in the corrugated industry. BHS has been in North America for 30 years, primarily focusing on the sales and service of corrugated equipment.