American Wholesale Fenceworks is a premier provider of high-quality fencing materials, catering to both residential and commercial clients nationwide. Committed to excellence, we offer an extensive range of fencing products including wood, vinyl, aluminum, and chain-link fences. Our mission is to deliver superior products, exceptional service, and innovative solutions to meet the diverse needs of our customers.
Position Overview:
As the General Manager of American Wholesale Fenceworks, you will be responsible for overseeing all aspects of the retail store specializing in fencing materials. This pivotal role requires a dynamic leader with a passion for driving sales, managing operations, and delivering exceptional customer service. You will lead a team of sales associates, implement sales strategies, and ensure operational efficiency to achieve revenue targets and maximize profitability. Additionally, you will be responsible for fostering a customer-centric culture, building relationships with customers, and representing the company in the local community.
Key Responsibilities:
Sales Strategy Development: Develop and implement comprehensive sales strategies to drive revenue growth and achieve sales targets. Analyze market trends, customer preferences, and competitor activity to identify opportunities for business expansion. Collaborate with marketing teams to align sales initiatives with overall marketing strategies.
Team Leadership: Lead, mentor, and empower a team of sales associates to deliver exceptional customer service and achieve sales goals. Develop training programs to enhance product knowledge and sales skills. Conduct regular performance evaluations and provide constructive feedback to support professional growth.
Operational Management: Oversee all aspects of store operations, including inventory management, pricing, purchasing, and logistics. Develop and implement operational policies and procedures to ensure efficiency and compliance with company standards. Conduct regular audits to monitor inventory levels and identify opportunities for improvement.
Customer Experience Enhancement: Foster a customer-centric culture by providing personalized service and building strong relationships with customers. Implement initiatives to enhance the shopping experience, such as loyalty programs, product demonstrations, and customer feedback mechanisms.
Financial Performance Monitoring: Monitor key financial metrics, including sales performance, gross margin, and expenses. Develop annual budgets and forecasts in collaboration with senior management. Analyze financial reports to identify trends and implement strategies to improve profitability.
Vendor and Supplier Relations: Manage relationships with vendors and suppliers to ensure timely delivery of products and negotiate favorable terms. Evaluate vendor performance based on quality, reliability, and cost-effectiveness. Collaborate with procurement teams to optimize supply chain efficiency.
Marketing and Promotions: Collaborate with marketing teams to develop and execute marketing campaigns, promotions, and events to drive traffic and increase brand awareness. Utilize digital marketing channels and social media platforms to reach target audiences and drive online sales.
Safety and Compliance: Ensure compliance with all relevant regulations and safety standards to maintain a safe and secure environment for customers and employees. Implement policies and procedures to prevent accidents and minimize risk. Conduct regular safety inspections and training sessions to promote a culture of safety.
Continuous Improvement: Identify opportunities for process improvement and operational efficiency. Implement best practices and innovative solutions to enhance the customer experience, streamline workflows, and optimize resources. Foster a culture of continuous learning and improvement among team members.
Audit Client Contracts and Client Change Orders: Oversee the auditing of client contracts and change orders to ensure accuracy, compliance, and alignment with company policies. Collaborate with legal and finance teams to review contract terms, negotiate agreements, and resolve any discrepancies or disputes. Implement systems and processes to track and manage client contracts and change orders effectively.
Qualifications:
Bachelor's degree in Business Administration, Retail Management, or related field; MBA preferred.
Minimum of 3 years of sales management experience, preferably in a similar industry.
Proven track record of achieving sales targets and driving business results.
Strong leadership skills with the ability to motivate and inspire a team.
Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
Strategic thinker with the ability to analyze data, identify trends, and make data-driven decisions.
Proficiency in retail management software and Microsoft Office Suite.
Flexibility to work weekends, evenings, and holidays as needed.
Bilingual preferred but not required.
Benefits:
Competitive salary and performance-based incentives
Comprehensive health, dental, and vision insurance plans