LHH (formally Paladin) has partnered with an institution in the Sacramento market who is looking for an Events and Retail Manager to join their team. This role contributes to this mission by optimizing revenue streams from retail operations while ensuring exceptional visitor experiences through planned events. The hire will oversee the daily operations of the Facility Rentals program, offer strategic guidance to the retail store and Visitor Services Managers, and act as the main liaison with outside vendors. Strong leadership skills are needed here as this hire will be managing two event coordinators and acting as the head of the department.
With an emphasis on creativity and curiosity, this organization is a key piece in the Sacramento market's culture. This hire will play a pivotal role in the team here and will work alongside many of the different departments, collaborating to ensure the best customer experience and planning services. This hire will need to be onsite 3 days out of the week as well as when there are events happening off hours.
The pay for this role is between $83,000-$93,000 annually and is hybrid in the Sacramento office.
Responsibilities:
Develop comprehensive annual business plans for each retail segment, encompassing budgeting, pricing strategies, marketing initiatives, customer service protocols, staffing frameworks, and revenue maximization strategies.
Supervise day-to-day operations of Facility Rentals, collaborating closely with the retail store and Visitor Services Managers.
Formulate and enforce policies and procedures pertinent to all retail operations.
Identify and pursue new revenue-generating opportunities.
Lead the Facility Rentals team, including Event Coordinators.
Craft and maintain competitive facility rental policies, procedures, and pricing structures to optimize revenue.
Devise and execute sales strategies to secure new rentals.
Cultivate positive relationships with clients through professional and timely communication.
Negotiate and manage client and vendor contracts in alignment with policies.
Provide oversight and act as the primary contact for clients and vendors throughout the event lifecycle.
Coordinate with internal departments to ensure seamless event execution.
Maintain an up-to-date event schedule and facilitate necessary logistical support.
Serve as a resource for staff on event logistics and provide support for events.
Recruit, train, and manage staff and volunteers.
Maintain alcohol inventory in compliance with policies.
Supervise the Store Manager to optimize on-site sales and retail opportunities.
Establish performance goals and staffing plans aligned with strategic retail objectives.
Ensure the merchandise assortment reflects the museum's brand and offerings.
Collaborate on developing custom products to enhance the visitor experience and promote brand identity.
Oversee the Visitor Services Manager to enhance the entry process and customer experience.
Develop and implement customer service standards for front-facing staff.
Implement cross-training initiatives for store and admissions staff.
Skills and Experience:
Minimum of five years of relevant experience in event management and retail merchandising.
Strong leadership and staff management skills.
Excellent communication abilities.
Problem-solving aptitude.
Team collaboration skills.
Discretion in handling confidential information.
Proficiency in Microsoft Office Suite.
Exceptional organizational and project management abilities.
Financial acumen.
Adherence to scheduled hours, including evenings and weekends.
Foster a positive organizational culture.
If this sounds like you don't hesitate to apply! They are looking to fill this role quickly.