We are partnering with Medical Technology Company to hire on a Customer Service Representative.
Essential Duties and Responsibilities:
Provides first-line support for internal and external customers via phone, fax, and e-mail, including order fulfillment, product technical questions, supply chain related issues, clarifying information, researching and providing prompt and optimal solutions.
Serve as primary escalation point regarding Order Management issues to field Sales teams.
Accurately enter data into corresponding fields within various software programs (SAP/ERP and Salesforce.com).
Comply with standard work practices to ensure professional and consistent service in support of department phone/fax metrics.
Manage and utilize relevant software, databases, scripts and tools to provide acceptable service to customers
Address and drive resolution of customer issues including order fulfillment, supply chain related issues, information requests.
Provide back-up Account or Process Management based on individual desk requirement.
Provide support for the implementation of strategic projects and corporate driven initiatives, such as acquisitions, product launches, and system upgrades.
Prepares source data for computer entry by compiling and sorting information.
Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
Enters customer and account data by inputting alphabetic and numeric information on keyboard.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
Purges files to eliminate duplication of data.
Establishes entry priorities.
Provide general data entry support across many teams on an ad-hoc basis
Qualifications:
Required:
Education: bachelor's degree program or equivalent degree in a field of study related to the job or experience obtain by other opportunities.
5+ Years of Relevant Work Experience
3-5 Years of Experience in Call Centers
Preferred:
Basic Microsoft Suite Competency (Outlook, Word, Power Point)
Previous SAP experience or other Order Management Systems a plus but not necessary