We are looking for a Consumer Loan Specialist to leverage customer service skills, business knowledge, technical skills, and interpersonal relationship skills to assist and meet the needs of our customers.
The Consumer Loan Sales Specialist is responsible for selling, processing, and servicing consumer loans out of our Branch Operations Support Centre in San Antonio, Texas. The position collaborates closely with the Manager and Support Centre staff supporting all 1FFC state branches. The Consumer Loan Specialist is knowledgeable of features of products and services to drive an exceptional customer experience.
Principal Accountabilities and Key Activities
marketing for new loans to existing and new customers through solicitation calls
and upsell customers on all product offerings including loan options and optional insurance products.
loan applications, ensuring completeness and accuracy, to determine customer eligibility.
every customer in a professional manner.
monthly quality control reviews on the overall 1FFC loan portfolio.
and collect on delinquent accounts to identify and address trends or problems.
address delinquent accounts by consulting with customers on past-due loan payments
of modification requests
posts all operations support centre payments, including but not limited to mail, electronic, repo payments, and debt sales.
daily bank deposit, balancing cash drawers each day.
handling of processing paid out contracts, and releasing liens in a timely manner, according to state law and company guidelines.
to customer's needs in a timely and efficient manner
customer confidentiality and confidential information is maintained
Education, Qualifications and Experience
Essential
School Diploma or equivalent
years consumer finance or related experience
to meet current Licensing requirements of various States and Federal regulators.
the ability to analyse relevant information and apply individual judgement.
interpersonal relationship skills at a variety of levels and differing social and business settings.
to maintain confidential business and personal information.
and result focused.
communication skills (verbal/written/interpersonal)
English/Spanish
in MS Office Suite Products
Must possess a valid driver's license and the ability to operate an automobile