Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Enterprise Systems & Solutions, LLC, a Chenega Professional Services' company, is looking for an Program Coordinator to work with the FBI's Victim Outreach Support & Strategy Team (VOSS) to help ensure that the FBI's responsibility for timely notification is met. This position will provide full service administrative support to Victim Services Providers (VSPs) within the VSD. The goal behind providing full scope support is to lighten the administrative load for the direct service providers to victims, provide one central location for data management and storage, and to help maintain data accuracy inside of FBI systems and VSD databases. The Program Coordinator shall develop expert knowledge on FBI systems, VSD databases and the Attorney General Guidelines for Victim and Witness Assistance in support of the FBI VSPs both in the field and at headquarters.
Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee's knowledge, critical thinking, innovative solutions for our clients.
What you'll be doing:
Provides administrative support to VSD VSPs while also supporting other headquarters VSD employees. Answers phone, prepares reports, tracks work, manages email correspondence and maintains their schedule/calendar. Develops, sets up, maintains, and retrieves organizational files and records that are electronic or manual. Opens, reviews, prioritizes, and acts on incoming mail within three business days; sends mail using appropriate mail carrier; sends/receives faxes and makes copies when needed.
Analyzes complex data and extracts and defines relevant information; interprets data for the purpose of determining past performance; identifies issues, provides alternative solutions, and resolves problems.
Enters data, maintains information, manipulates, and defines reports for specific tracking purposes (statistics, project status). Generates reports, evaluates data, and makes recommendations/summarizing trends for supervisor review. Material may largely consist of confidential information; requires use of judgment and discretion.
Uses various software applications, such as spreadsheets, relational databases, statistical packages, and graphics packages to assemble, manipulate and/or format data and/or reports.
Provides typing/word processing support (including spreadsheet applications) to include composing internal and external routine/non-routine memos and correspondence with minimal direction, obtaining appropriate approvals. Generate labels using mail merge and graphs/tables using graphic software. Completes standard office forms; handles confidential subject matter frequently.
Assists in preparing recommendations for implementation of new or modified systems, work procedures, or organizational changes. Assists in developing selected portions of reports that will be incorporated within an overall project for managers who require information for decision making and/or monitoring the current status of their resources.
Serves as a liaison between the FBI headquarters program management and Field Office Victim Services personnel, unit personnel and management. Develops relationships with internal FBI personnel and external intelligence community partners and internal partners/clients, which may require in person meetings or site visits.
Other duties as assigned.
What is required:
Active Top Secret clearance.
Bachelor's degree OR four (4) years of relevant experience in a professional environment performing similar tasks to those outlined above.
Minimum of two (2) years of relevant work experience in a professional environment.
Minimum of two (2) years of experience utilizing Microsoft Excel for data manipulation. Excel skills should be highly proficient/advanced.
Minimum of one (1) year of experience utilizing, building, and updating Microsoft SharePoint Websites
Minimum of one (1) year of experience using Microsoft Word and Microsoft Outlook in a professional work environment
Preferred - One (1) year of experience utilizing Power BI for report creation, data manipulation, and data presentation.